What Should I Do If My Customer Receives a Broken Item?

[TJMagoo]

I have a customer who just received her order from a show and the cool and serve tray is broken. Do I just have her contact the home office?

 

[wadesgirl]

Yes, she can call the number on the back of her receipt. If it's within 30 days of the show, they will email her a shipping label to send it back. All she has to do is put it in a box, throw that label on the front and take it to the Post Office. It's prepaid so she doesn't have to worry about it.Or you can do it online for her. Either way works!

 

[TJMagoo]

I just did the adjustment online for her. It said I have to wait to receive an email from them with 1-2 days.

 

[Mitzyz]

This happened for one of my hosts. The Bamboo bowl was cracked clear through. They sent me an email with the shipping label and then sent her a brand new bowl. the new bowl came before the old one was sent back, but they had a date that it needed to be returned by. I was very pleased with their customer service. Excellent.

 

[AnaCash]

Hi there! I'm sorry to hear that your customer's cool and serve tray arrived broken. As a Pampered Chef consultant, I would recommend having your customer contact our home office directly. They will be able to assist with a replacement or any other necessary steps to resolve the issue. Our team is dedicated to providing excellent customer service and will do everything we can to make sure your customer is satisfied with their purchase. Thank you for bringing this to our attention and please let us know if there is anything else we can do to help.