Tips for Using a Large Bar Pan: Fixing Broken Stones & More!

[Chef Ritz]

I just got home from a show and a lady asked me, what to do with a her large bar pan, she received it as a gift, was given no receipt and the stone is broken down the middle, is there anything I can do for her?

 

[katie0128]

As long as it has been less than 3 years, Solutions Center can help. Does she remember who gave it to her? She could call that person and ask who either the host or consultant was for the show. That is the easiest way for Solution Center to pull it up. Depending on how "customer service" you want to provide, YOU can call them and ask exactly what information they need/want and then help the person through gathering it. I have done that before and gained a new, loyal customer because of it.

 

[heather9892]

call the solution center and explain the situation, they have been very helpful for me and a weird situation i have had with a return, i was the 3rd consultant involved long story, they will likely give you the return authorization # and ask that a piece of the stone be mailed before they can replace it.
good luck

 

[Chef Ritz]

Thank you all so much. I will call them.

 

[AnaCash]

Hi there! I'm sorry to hear that the bar pan was received broken and without a receipt. As a Pampered Chef consultant, I would recommend reaching out to our customer service team for assistance. They may be able to help with a replacement or refund, even without a receipt. You can also suggest that the person who gifted the bar pan contact our customer service team as well. We want to ensure that our customers are happy with their products, and we are always here to help. Thanks for reaching out!