What if They Threw Away Their Broken Pieces?

[Yakmama]

This has probably been answered before, so I apologize, but i have a quick question. I had a customer back in October order a large bar pan. She just informed me that over Thanksgiving she was using it and it broke in the oven. I submitted an adjustment online for a replacement, but they asked that she send back the broken product. Unfortunately she has thrown away all of the pieces.

Will they still send the reimbursement? What do I do now?

 

[DebbieJ]

Call the Solution Center and tell them that she thew it away. They'll send a new one.

 

[Admin Greg]

If your customer has thrown away all of the pieces and is unable to return them, you can still submit the adjustment online. In the "Notes" section, explain that the product was used and broken, but the customer no longer has the pieces to return. The company will review the request and determine if a replacement or reimbursement is appropriate. In some cases, they may ask for a photo of the broken product as proof of the damage. If you have any further questions or concerns, you can reach out to the company's customer service for assistance.