Broken Stone Within 30 Days: Full Return or Partial?

[heat123]

I had a guest call me today with another broken stone issue (2nd one this week).

My ? is, because it is still within her 30 day free shipping period, will they request the whole stone to be picked up or a piece? The guest said it broke in 3 pieces. So I was just wondering?

I am on call back for 1-1.5 hours so just wondering while I wait. TIA!

 

[lockhartkitchen]

A palm sized piece is what you will need to return. HO will send FedEx out to pick it up.

 

[pamperedlinda]

Do the adjustment on line. The automated system will tell you if they want it back and will tell you that they are either sending FedEx or a shipping label for it. I just did one this morning for a chipped DDB - and HO doesn't want it back.

I find that when you do adjustments online there is less a chance of them wanting the item returned than when you talk to someone on the phone.

 

[heat123]

Do the adjustment on line. The automated system will tell you if they want it back and will tell you that they are either sending FedEx or a shipping label for it. I just did one this morning for a chipped DDB - and HO doesn't want it back.

I find that when you do adjustments online there is less a chance of them wanting the item returned than when you talk to someone on the phone.

Well I did the first one online from earlier this week and they did want a piece back. But that was not within her 30 free shipping period. I wonder if that makes a difference??

 

[pamperedlinda]

Well I did the first one online from earlier this week and they did want a piece back. But that was not within her 30 free shipping period. I wonder if that makes a difference??

I have no idea Heather. I sometimes wonder about their reasoning for wanting something returned. I've had them ask for a $6.00 item back and then tell someone to throw away a $50 item.

 

[heat123]

hmm, interesting???? Thanks for your replies ladies!

 

[ShanaSmith]

usually on items that are broken within the 30 days they don't need it back... but you never know.

 

[pamperedbecky]

Or they'll send a prepaid shipping label for something like a palm-sized piece of stoneware. If she doesn't have one that small, she can go out and drop it on the street to break it a little more. I've had to do that and it's kinda fun! Or take a hammer to it.

 

[pamperedharriet]

I had within the past 30 days a broken stone and did the adjustment online. They want the stone back and I am waiting for the shipping label. The replacement should be here tomorrow but still no shipping label.

 

[heat123]

They did want a piece back! So fedex is supposed to pick up in 1-3 days!

 

[jrstephens]

I had within the past 30 days a broken stone and did the adjustment online. They want the stone back and I am waiting for the shipping label. The replacement should be here tomorrow but still no shipping label.

I have the same things going on. I guess the label is taking so long b/c they are sending a Postal label through the mail instead of a Fedex pickup.