Is FE's Return Procedure the Same as UPS?

[heat123]

Ok, I think I have my first return within the 30 day period. Is FE the same procedure as UPS was? Call in for an RA# leave package outside the doorstep and they pick it up?? Or did I hear somewhere we have to find an FE dropoff center to do a return??

I called HO but there's a wait... TIA

 

[gilliandanielle]

They picked it right up from my house... they had the label and I wrote the ref # on the box.

 

[heat123]

Got it thanks Gill! Glad to hear it's the same as UPS!

 

[gilliandanielle]

No problem... I called the other day to check on the adjustment (I ordered a fluted pan and meant to order a mini fluted) and the woman at HO said it would take 3-4 weeks still!! I am worried that I am going to miss out on the mini-fluted... she said I will get one but I still worry. Thank god it was for my sister and not a customer I have to impress, LOL!

 

[AnaCash]

Hi there! Congratulations on your first return within the 30 day period. It's always a good idea to familiarize yourself with the return procedures so that you can easily assist your customers. From my understanding, FE is the same procedure as UPS. You can call in for an RA# and leave the package outside for them to pick up. However, I do recommend double checking with HO just to be sure. If there is a wait, you can also try reaching out to your upline or fellow consultants for clarification. I hope this helps! Happy cooking!