Question: Adjustment on a Replacement?

[Butterfly15]

Did a cooking show on July 12. Two of the lrg round stones with handles came in broken. One stone was the host's and the other was on an OSO. So I did the adjustment online, and new stones were shipped to the host, and she received labels to return the broken ones. So at this point I think everything is OK.

Then a month or so later I got an email from HO saying that the broken stones had not been returned yet. Called the host, she apologized and said it was just her being lazy, but she'd take care of it right away. I offered to pick them up and send them for her, but she said no, no she'd be glad to do it and would.

Another month goes by, and Monday she called to tell me that the replacement stone her guest recieved broke in half the very first time she used it. And by the way, FedEx will be picking up the broken stones on Tuesday! HUH??!!! She STILL had not sent back those stones. I was floored. I hate it because TPC is so good about replacing things, it seems that customers and consultants should return the favor and do what is asked in a timely manner. I just had no idea that my host had not followed through.

Anyway, getting to the point of my question. What procedure do I follow to ask for a replacement on the replacement? 30 days is way past. Will that matter?

 

[DebbieJ]

Stones have a 3 year guarantee. The only issue here is she will now probably have to pay for return shipping on the 2nd broken one.

 

[lauradahl]

Stones have a 3 year guarantee. The only issue here is she will now probably have to pay for return shipping on the 2nd broken one.

Maybe not.........I had a host who had a large round w/handles break. She sent in "pieces" and got a new one. Believe it or not...it broke and when she talked with the SC they actually sent out a tag for her so she did not have to pay after they saw they were adjusting a replacement. Gotta love the service there!!!