What should I do about a host who won't close my catalog show?

[sOhSherri]

I have a dilema!! I have a catalog show that I can not get closed. The host has given me excuse after excuse for not closing for about 3 weeks now. This show has been open for a month or better!! The total so far is only $90. I have not collected from her from this show and am not even sure if she has either. I have left her messages at work and at home. Yesterday I sent her an email explaining to her that we need to close ASAP because we are keeping customers waiting too long for their products and the longer we wait to close, the longer they have to wait on their orders.

I could easily add these orders to another show that I have ready to send but I don't know at what point I should do this and how long I should wait to hear from this host! FRUSTRATION!!!

Any sugestions would be very helpful!!

Sherri

 

[PamperedGinger]

Sherri....you are not sure if she has collected the money?? If you have the money, I would go ahead and put it onto another order. Do you have the orders and guests name? I would call them and let them know that you will be sending in their order today and that you are sorry for the delay. Verify their order and ask if there is anything they would like to add to their order. Treat it just like a Big MAC call except you are apologizing for the delay. You might even want to offer them free tax for their wait.

The other thing you need to remember is that the order will be shipped to whoever you are adding it onto. You will be resposible for passing them out to the guests. If they live far away, you might ask them if they want it shipped to their house.

If you get some orders added onto the original order, you might get enough to make it a show.

I know you are frustrated with your host, but she is probably embarrassed. I would give her an out. Let her know that you appreciate all her hard work and you'd like to give her a hand. You will be happy to send the order in with another show and you'd like to offer her $10 in free product for her trouble. You will have to eat the $10, but it will allow you get the info you need and possibly the money.

Good luck...let us know how it goes.

 

[Admin Greg]

Hi Sherri,I'm sorry to hear about your dilemma. It can be really frustrating when a host keeps delaying a catalog show. In this situation, I would suggest giving the host a deadline to close the show. Let her know that you need to close it by a certain date in order to get the orders processed and delivered on time. If she still doesn't respond or close the show, then I would go ahead and add the orders to another show.It's important to communicate with your customers and keep them updated on the status of their orders. If the host is not cooperating, it's better to take action and ensure your customers receive their products in a timely manner. You can also try reaching out to the host through different channels, such as social media or text messaging, to see if she responds.In the future, it may be helpful to have a clear policy in place for closing shows and communicating with hosts. This can help avoid similar situations in the future. I hope everything works out for you and your customers receive their orders soon. Best of luck!