What Kind of Customer Care Calls Do You Make?

[bbauman07]

What kind of customer care calls do you make?

What has been most effective?

 

[PampMomof3]

I have only done cc or out of the box calls. That's all, in fact I made 15 of them yesterday!!!

 

[lacychef]

I try to do calls the day after the show to thank them for coming; though it doesn't always get done that fast! I like to try to call before we close.
If I don't get that done, I like to call after they get their products to see if they have questions & to let them know they can call me anytime.

 

[DebbieJ]

I make MAC, OOTB, and general customer care calls. I can always think of a reason to call someone!

 

[Chef Kearns]

Well...which of those types of calls are you guys finding to be more effective? I have found that people aren't eager to speak with the the day after the party. They are suspicious as to why I called and quick to get off the phone. I like the random general cc, frankly because those are the only ones I have time for these days (still learning how to balance a husband that travels every week, 3 kids and an infant, and my business).

 

[raebates]

I generally make calls about six weeks after a show closes. That's plenty of time for them to have received and begun usuing their products.

I also do calls when a special includes something that someone has placed on their "call me when this goes on sale" list.

 

[mommyhugz1978]

I Love to call my customers and ask how they are enjoying their products!! I also let them know what the specails are for that month and the next month....

 

[DebbieJ]

Well...which of those types of calls are you guys finding to be more effective? I have found that people aren't eager to speak with the the day after the party. They are suspicious as to why I called and quick to get off the phone.

On those calls, I make a point of keeping it short and all I do is thank them....thank them for coming, thank them for ordering, give them a tip about a product they ordered, see if they have any questions, and then let them know when to expect the products.

I do not ask for bookings or their interest in the business unless we already talked about it at the show.

I think people are relieved about that.

 

[Paige Dixon]

none!

***shameful***

 

[pcjulie]

none!

***shameful***

I second that! However, I know that when I order something from a DS company like Lia Sophia or SLAH I have a "Don't call me, I'll call you" attitude. As long as I have the consultant's name and phone number to get in touch if necessary, I'd rather not get a cc call from them.

 

[chef_kimmo]

I have yet to actually work out the Morning after calls but within a day or two. I have to admit that most of the time the people aren't home so just leave messages. I do the Customer care calls at any time I just need to get in touch with people. Yes, I do it for more sales and bookings but geniunely want to stay in touch to help them. I have found I have people who tend to be more "my customers" knowing I care enough to follow up. It is hard to get ahold of people all the time but I think they know I am trying.

 

[chef_kimmo]

Oh, I just did the survey and have to say I wish I was better at doing the follow up on pantry items. I had a customer who purchased coffee a few times from me. That could have been more sales for me for February and I am sure she would have appreciated having it. <---kicking myself for not doing my job.