What Do You Say to a Guest When....

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Discussion Overview

This thread explores questions and experiences related to handling inquiries about product guarantees, particularly in the context of wedding registries and discontinued items. Participants share their thoughts on how to address guest concerns regarding product replacements and the lifetime guarantee.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant recounts a guest's inquiry about the lifetime guarantee for a discontinued product, expressing uncertainty about the best response.
  • Another participant speculates that Pampered Chef might provide an upgraded product once the original is out of stock.
  • Several users mention that there may be some stock available for exchanges even after a product is discontinued, with potential credit towards a similar item.
  • One participant emphasizes the importance of having a receipt for warranty claims, noting that replacements may still be possible for discontinued items.
  • A participant raises a question about whether a wedding registry serves as proof of purchase if the item was not actually bought.
  • Another participant suggests that the home office can assist with registry-related inquiries, as they have access to relevant information.

Areas of Agreement / Disagreement

Views differ on the specifics of how the lifetime guarantee applies to discontinued products, and no clear consensus emerges regarding the best approach to address guest inquiries.

Contextual Notes

Participants share personal experiences and thoughts based on their interactions with guests and the Pampered Chef home office, without definitive guidance on company policies.

Who May Find This Useful

Consultants who encounter similar questions from guests about product guarantees and wedding registries may find the shared experiences and viewpoints relevant.

V
vwpamperedchef
I had a guest ask me yesterday and I was quite sure how to answer. She is interested in starting a wedding registry and wanted to know what happens with the lifetime guarantee if the product is discontinued??

(Her sister wanted the professional grill pan instead of the exec because it was cheaper, and I explained the professional is being discontinued) which is how the sister started asking about the cookware.

I just replied with that eventually it will end up on the outlet. I know it wasnt the best answer...but I was hoping one of you fine ladies/gents would have the RIGHT answer.

TIA:angel:
 
I'm not sure, but I would think that PC would give the Exec one once they are all out of the Professional ones...

??????

Call home office they know everything! :-)
 
I remember hearing something about they will usually have some on hand even after they are discontinued that they can do exchanges with. Then if they are out, they will give you credit towards a similar item. I would defidently send HO an email and call though to make sure.
 
Good question!! I have been wondering the same thing!
 
wadesgirl said:
I remember hearing something about they will usually have some on hand even after they are discontinued that they can do exchanges with. Then if they are out, they will give you credit towards a similar item. I would defidently send HO an email and call though to make sure.
Click to expand...

Yes, they keep some stock on hand. I believe that if they were to run out they would replace it with the upgraded product. For example, when they run out of the professional pieces they will replace it with the executive.
 
As long as you have the recipt for the product and it' under warrentee then you will get it replaced , even if its been discontinued
 
  • Thread starter
  • #7
what if it was on their registry and they didnt actually purchase it? does the registry serve as proof of receipt?

Thanks again all!
 
HO can look it up for them they have all that info on there wedding Registry
 

Frequently Asked Questions

What do you say to a guest when they express hesitation about making a purchase?

It's important to acknowledge their hesitation and provide reassurance. You can say, "I completely understand your concerns. Many of my guests feel the same way at first. Can I share some benefits of the products that might help you feel more confident in your decision?"

What do you say to a guest when they ask for a discount?

You can respond by saying, "I appreciate your interest in getting the best deal! While I can't offer discounts, I can share information about our current promotions and how you can earn free products through hosting a party."

What do you say to a guest when they are unsure about which product to choose?

Encourage them by saying, "It's great that you're considering your options! Can you tell me what you're looking for or what you need help with? I can help you find the perfect product that fits your needs."

What do you say to a guest who is comparing your products to others?

Respond with, "That's a smart approach! I believe our products stand out because of their quality and warranty. Would you like to know more about what makes our products unique?"

What do you say to a guest who is interested but says they need to think about it?

You can say, "Absolutely, take your time! I understand that it's a big decision. If you have any questions or need more information while you think it over, feel free to reach out to me!"

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