Vent-Why Do People Have to Be so Rude?

Click For Summary

Discussion Overview

This thread explores participants' experiences with receiving rude responses to their email communications as Pampered Chef consultants. Participants share personal anecdotes about customer interactions and the emotional impact of negative feedback.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shares an experience of receiving a rude email from a customer regarding promotional emails, expressing frustration over the lack of courtesy in the response.
  • Another participant agrees, noting that consultants often take such feedback personally, contrasting it with larger companies.
  • Several users mention their own experiences with receiving frequent promotional emails and express that they are not offended, but acknowledge the rudeness of some responses.
  • One participant reflects on the idea that rudeness may stem from personal issues the customer is facing, suggesting a broader context for such behavior.
  • Another participant recounts a humorous follow-up from the rude customer, indicating a change in tone after the initial interaction.
  • One participant describes receiving complaints about their email marketing platform, expressing a desire to respond more harshly but choosing to remain polite instead.
  • Several participants discuss the challenges of managing customer expectations and feedback, particularly regarding pricing and promotional offers.
  • One participant notes the frequency of receiving negative responses to their emails, indicating that such experiences are common among consultants.
  • Another participant mentions the use of email marketing tools like IContact to manage customer communications and feedback.

Areas of Agreement / Disagreement

Participants generally agree that receiving rude responses is a common experience and can be disheartening. However, there is no clear consensus on how to handle such situations, with varying opinions on the emotional impact and appropriate responses.

Contextual Notes

The discussion reflects the personal experiences of Pampered Chef consultants dealing with customer communications and the emotional nuances involved in these interactions.

Who May Find This Useful

This thread may be of interest to Pampered Chef consultants seeking to understand the emotional landscape of customer interactions and the varied responses to email communications.

kdangel518
kdangel518
Gold Member
Messages
932
I just sent out an email to my customer base reminding them that Monday is the last day to purchase discontinued/restyled items, check out the outlet while you're on my website, thank you for your business. That was it.

Generally I only send out one email a month- my monthly newsletter, but this month I chose to send out a notice early in the month about the discontinued items, and a reminder today.

I just got this email from a customer "Totally not interested. Really wish I'd stop receiving soliciting emails from Pampered Chef..."

Ok then. All you had to do was write me an email that nicely said "Please remove me from your email list."

I wrote back and said "Meg. I'm sorry that you've been unhappy receiving my emails, I will gladly remove you from my distribution list. Thank you."

It took a lot for me not to write "All it would have taken was a simple request..." but I decided to hold it together and take the high road- never burn a bridge, right? :grumpy:
 
I agree totally.... people don't realize we take it a little more personally than Kohl's. But we shouldn't... That is why when I have the other people on my mailing list telling me how much the LOVE my newsletters, I eat it up.

Chin up, Kara. So sorry that 'meg' took her bad day out on you. :-(
 
You know I think about this kind of thing when I check my inbox on my email. I personally get emails from a ton of different companies that I have signed up for their newsletter. I went through once and deleted myself off most but you know, as you buy more online you will get those emails again! I'm not offended when they email me but there are some who email almost every day! I can choose to look at them, delete them or remove myself from their list. I do agree that the lady was very rude!
 
It's hard to take, especially when the people on your list are customers who have come to your shows and you've told them that if they want the newsletter to put their email down on the prize slip. Maybe she just had a bad day. Usually, there's something else going on in a person's world when they come across as rude or mean.
 
  • Thread starter
  • #5
Ok, here's the funny thing... as a follow up.

She replied to me after I said I'd remove her. Here's what she said...

"Thanks Kara. I'm always happy to hear from you just not about Pampered Chef! :-)"

So I'm guessing she read my reply and felt bad that she was so short with me in her initial email, but the funny thing is, this is a customer from a show last fall, and though the name seems familiar... I don't think I really KNOW her!

Intriguing... :cool:
 
Good, I am glad she felt bad. She probably is making nice because she realized that she was such a tool. (and not a sharp one either!!:D)

I received a rant about using "Icontact" and that everyone associates it with spam.

Another one that I did a bride and groom party for a few years back wrote me...
STOP sending me e-mail junk mail!

I kindly e-mailed her back reminding her how she knew me and that I would remove her from my list immediately.

I really wanted to blast her...and NOTHING against those who attend church or are faithful, but she is one who is a regular church goer. Just don't think she walks the talk!
 
haha oh my after the night i had last night i don't think i could have been nice to that! good for you taking the high road and being polite! last night when people were actually filling out the drawing form one lady said "just because I'm filling this out does NOT mean i want any emails, snail mail things or anything else from you"...let me just say i did NOT draw her name for the prize LOL...
interesting that she likes to hear from you, but not PC and you don't know her...i would be a little creeped out :)
 
I sent out a survey this month with about 7 questions and one of them was.. would you like to join a birthday club and receive a discount on your order in your b'day month?
One lady who I just met at a show and who is doing a book order for me right now.. replied... I love PC....I would like to recieve discounts because no matter how good the products are they are still over priced... It ticked me the wrong way for some reason... and am wondering how her book order is going to be if her way of thinking is everything is overpriced... I can't say anything because the survey said it was anonymous but there is a way to export the results and see who answered each question.. I done it with icontact....
 
Whenever I send out an email from CS I usually get 20-30 of responses like that :D
 
crissy11 said:
I sent out a survey this month with about 7 questions and one of them was.. would you like to join a birthday club and receive a discount on your order in your b'day month?
One lady who I just met at a show and who is doing a book order for me right now.. replied... I love PC....I would like to recieve discounts because no matter how good the products are they are still over priced... It ticked me the wrong way for some reason... and am wondering how her book order is going to be if her way of thinking is everything is overpriced... I can't say anything because the survey said it was anonymous but there is a way to export the results and see who answered each question.. I done it with icontact....
Click to expand...

haha this made me laugh! i too have a birthday club...and one of the guests asked if she could put her husband down too because she loves PC but doesn't like to pay full price!!
 
Admin Greg said:
Whenever I send out an email from CS I usually get 20-30 of responses like that :D
Click to expand...

Sometimes people just miss the point.
 
If you use IContact you can include a survey...plus if they unsubscrible you can choose not to find out....I Contact will clean up your list for you.
 
Admin Greg said:
Whenever I send out an email from CS I usually get 20-30 of responses like that :D
Click to expand...

You mean people PAID to be on CS, and then get ticked off because you sent an email?

That is just crazy...and it's not like you send them all the time. CS admin. emails are rare!
 
To quote The Furry Guy, "People are crazy."
 
  • Thread starter
  • #15
Nanisu said:
If you use IContact you can include a survey...plus if they unsubscrible you can choose not to find out....I Contact will clean up your list for you.
Click to expand...

Nancy- I'm not sure if you saw or replied to it, but I also started a thread asking about IContact! :). I am thinking about signing up to use it as my service going forward to send these types of things through... If you haven't replied already, it's under the newsletters forum, I would love your feedback on IContact :) TIA!
 

Frequently Asked Questions

Why do some people feel the need to be rude in direct sales?

People may feel the need to be rude in direct sales due to various reasons, such as feeling overwhelmed, having had negative experiences with salespeople in the past, or simply being in a bad mood. It's important to remember that their rudeness often reflects their personal issues rather than anything about the salesperson.

How should I respond to rudeness in direct sales?

When faced with rudeness, it's best to remain calm and professional. Acknowledge their feelings without taking it personally, and try to redirect the conversation positively. You can say something like, "I understand this may not be the right time for you," and then gracefully exit the conversation.

Can rudeness affect my sales performance?

Yes, rudeness can impact your sales performance by making you feel discouraged or demotivated. However, it's essential to focus on the positive interactions you have and not let negative experiences overshadow your overall performance. Building resilience can help you overcome these challenges.

What can I do to minimize rudeness from potential customers?

To minimize rudeness, focus on building rapport and establishing trust with your potential customers. Use active listening, show empathy, and be respectful of their time and opinions. By creating a positive environment, you may reduce the likelihood of encountering rudeness.

Is rudeness common in the direct sales industry?

Rudeness can occur in any industry, including direct sales. However, it is not the norm. Most interactions are positive, and many customers appreciate the personal touch that direct sales provide. It's important to remember that while rudeness happens, it does not define the overall experience in direct sales.

You must log in or register to reply here.

Similar Pampered Chef Threads

Omg - Some People Are so Rude! Vent!!
  • PamperedDor
    • General Pampered Chef Chat
Replies
29
Views
2K
raebates
I Just Have to Vent, Cannot Believe People Can Be so Rude!
  • sarahsworld2000
    • Pampered Chef Sales
Replies
10
Views
2K
NooraK
Venting... "Why Are People so Mean... and Strange"?
  • micocina
    • General Pampered Chef Chat
Replies
18
Views
2K
vtodd71
Why do some people cancel show bookings and then avoid calls?
  • sfdavis918
    • General Pampered Chef Chat
Replies
7
Views
2K
Kitchen Diva
Do You Think People Are Getting More Rude?
  • PampChefJoy
    • Business, Marketing and Customer Service
Replies
26
Views
3K
chefann
Anyone Recognize This Email Address?
  • chefjeanine
    • General Pampered Chef Chat
Replies
9
Views
4K
crystalscookingnow
Is It Too Late to Invite People for My Show Tomorrow Night?
  • cincychef
    • General Pampered Chef Chat
Replies
10
Views
2K
DebbieSAChef
Suspicions Arose: Contact Request for $279 Order
  • Intrepid_Chef
    • General Pampered Chef Chat
Replies
11
Views
10K
Eftilly
Vent : Long One but I so Need to Get This off of My Chest!
  • elizabethfox
    • General Pampered Chef Chat
2
Replies
44
Views
4K
janetupnorth
Why Do Some People Have to Blame Us??? Vent
  • PCJenni
    • Buy and Sell Items
Replies
7
Views
1K
Nanisu
Back
Top