Vent-Why Do People Have to Be so Rude?

[kdangel518]

I just sent out an email to my customer base reminding them that Monday is the last day to purchase discontinued/restyled items, check out the outlet while you're on my website, thank you for your business. That was it.

Generally I only send out one email a month- my monthly newsletter, but this month I chose to send out a notice early in the month about the discontinued items, and a reminder today.

I just got this email from a customer "Totally not interested. Really wish I'd stop receiving soliciting emails from Pampered Chef..."

Ok then. All you had to do was write me an email that nicely said "Please remove me from your email list."

I wrote back and said "Meg. I'm sorry that you've been unhappy receiving my emails, I will gladly remove you from my distribution list. Thank you."

It took a lot for me not to write "All it would have taken was a simple request..." but I decided to hold it together and take the high road- never burn a bridge, right? :grumpy:

 

[chefcharity]

I agree totally.... people don't realize we take it a little more personally than Kohl's. But we shouldn't... That is why when I have the other people on my mailing list telling me how much the LOVE my newsletters, I eat it up.

Chin up, Kara. So sorry that 'meg' took her bad day out on you. :-(

 

[wadesgirl]

You know I think about this kind of thing when I check my inbox on my email. I personally get emails from a ton of different companies that I have signed up for their newsletter. I went through once and deleted myself off most but you know, as you buy more online you will get those emails again! I'm not offended when they email me but there are some who email almost every day! I can choose to look at them, delete them or remove myself from their list. I do agree that the lady was very rude!

 

[NooraK]

It's hard to take, especially when the people on your list are customers who have come to your shows and you've told them that if they want the newsletter to put their email down on the prize slip. Maybe she just had a bad day. Usually, there's something else going on in a person's world when they come across as rude or mean.

 

[kdangel518]

Ok, here's the funny thing... as a follow up.

She replied to me after I said I'd remove her. Here's what she said...

"Thanks Kara. I'm always happy to hear from you just not about Pampered Chef! "

So I'm guessing she read my reply and felt bad that she was so short with me in her initial email, but the funny thing is, this is a customer from a show last fall, and though the name seems familiar... I don't think I really KNOW her!

Intriguing...

 

[baychef]

Good, I am glad she felt bad. She probably is making nice because she realized that she was such a tool. (and not a sharp one either!!)

I received a rant about using "Icontact" and that everyone associates it with spam.

Another one that I did a bride and groom party for a few years back wrote me...
STOP sending me e-mail junk mail!

I kindly e-mailed her back reminding her how she knew me and that I would remove her from my list immediately.

I really wanted to blast her...and NOTHING against those who attend church or are faithful, but she is one who is a regular church goer. Just don't think she walks the talk!

 

[pc_jessica]

haha oh my after the night i had last night i don't think i could have been nice to that! good for you taking the high road and being polite! last night when people were actually filling out the drawing form one lady said "just because I'm filling this out does NOT mean i want any emails, snail mail things or anything else from you"...let me just say i did NOT draw her name for the prize LOL...
interesting that she likes to hear from you, but not PC and you don't know her...i would be a little creeped out

 

[crissy11]

I sent out a survey this month with about 7 questions and one of them was.. would you like to join a birthday club and receive a discount on your order in your b'day month?
One lady who I just met at a show and who is doing a book order for me right now.. replied... I love PC....I would like to recieve discounts because no matter how good the products are they are still over priced... It ticked me the wrong way for some reason... and am wondering how her book order is going to be if her way of thinking is everything is overpriced... I can't say anything because the survey said it was anonymous but there is a way to export the results and see who answered each question.. I done it with icontact....

 

[Admin Greg]

Whenever I send out an email from CS I usually get 20-30 of responses like that

 

[pc_jessica]

I sent out a survey this month with about 7 questions and one of them was.. would you like to join a birthday club and receive a discount on your order in your b'day month?
One lady who I just met at a show and who is doing a book order for me right now.. replied... I love PC....I would like to recieve discounts because no matter how good the products are they are still over priced... It ticked me the wrong way for some reason... and am wondering how her book order is going to be if her way of thinking is everything is overpriced... I can't say anything because the survey said it was anonymous but there is a way to export the results and see who answered each question.. I done it with icontact....

haha this made me laugh! i too have a birthday club...and one of the guests asked if she could put her husband down too because she loves PC but doesn't like to pay full price!!

 

[AJPratt]

Whenever I send out an email from CS I usually get 20-30 of responses like that

Sometimes people just miss the point.

 

[Nanisu]

If you use IContact you can include a survey...plus if they unsubscrible you can choose not to find out....I Contact will clean up your list for you.

 

[ChefBeckyD]

Whenever I send out an email from CS I usually get 20-30 of responses like that

You mean people PAID to be on CS, and then get ticked off because you sent an email?

That is just crazy...and it's not like you send them all the time. CS admin. emails are rare!

 

[raebates]

To quote The Furry Guy, "People are crazy."

 

[kdangel518]

If you use IContact you can include a survey...plus if they unsubscrible you can choose not to find out....I Contact will clean up your list for you.

Nancy- I'm not sure if you saw or replied to it, but I also started a thread asking about IContact! . I am thinking about signing up to use it as my service going forward to send these types of things through... If you haven't replied already, it's under the newsletters forum, I would love your feedback on IContact TIA!