Troubleshooting Supply Order Delays with PP - Tips and Solutions

[sarahmarie]

I have been trying to send a supply order through PP that I NEED soon. It wont go through! even my computer geek brother couldnt figure it out. any thoughts?

 

[gilliandanielle]

Mine wasn't working so I called tech support. There was something messed up in my user profile that was telling it to connect a different way. I would call them ASAP as they have always been a big help to me!

 

[AJPratt]

That's what happened to mine. Something with it selecting a modem instead of the cable connection.

Call tech support ASAP.

 

[reba515]

Also if HO is doing updates in the system it won't go through.

 

[Jennie4PC]

you might have a firewall on that it is not recognizing. I had the same problem

 

[Cindycooks]

Same thing happened with one of the girls in my downline today. She tried 3 times to send a show. I was in my car but did told her everything I could think of which still did not help and she was going to call techsupport tonight. Sounded like a problem on their end.

 

[pampered1224]

If this happens...Go to PP. Click on "Personal Info" at the top of the screen. Then click on "Personalize Pampered Partner". Next, click on "Electronic Connection".
On that screen are two choices, "Show Active Modem Detected Screen" or "Connect Using Internet". Very few of us have a modem with a line connected to a telephone any more. So make sure the "Connect Using Internet" box is checked.
Mine has gotten changed a couple of times via updates for some reason so...
Check that first. Then call HO if that does not do the trick.

 

[sarahmarie]

That is checked. I have e-mailed HO and they e-mailed me back wanting to know the error message. I e-mailed the error message to them but have not heard back in about a week. I NEED to call tomorrow as I have 3 shows next weekend and no catalogues! And i have to submit a show tomorrow.

 

[letscook04]

Do you have an anti virus software? If so, you need to disable it. Every time I submit an order I have to disable it.

 

[pamperedchefjunkie]

I ended up having to run the latest software update to get mine to go, you might try that.

Also, Pampered1224, thank you for the information about modem. I just called today to get cable modem set up at my house and I'm worried about how transmit orders now. I, of course, can still my phone line, but I plan to get rid of that soon.

 

[klsnyder]

Do you have to use the mail in order form to get the free order forms that you get with the new season? I can't find a way to enter the # through PP. It won't take the # that is on the little sheet.

 

[chefann]

You have to add the product number to the product listing first. Go to Update > Product List, then add a new item.

 

[cookingwithlove]

You should CALL HO and not bother with the email thing, especially if you are in a hurry. I had a firewall issue and they walked me through it.

 

[klsnyder]

You have to add the product number to the product listing first. Go to Update > Product List, then add a new item.

Thanks!! I got it!