Troubleshooting PP: Issues with Order and Product Availability

[clpopiela]

I don't know what is up with my PP. I was entering a supply order, and wanted to purchase the mini muffin pan. When I clicked on that, it said item not allowed for this order. So I clicked ok, and it stayed on the order, it just had a price of 0.00. It is doing this with the Rice Cooker as well, but not with the professional cookware that is available under supply. Does anyone know why I cannot order those two pieces? Also, sort of related question... my PP will not allow me to have 2 different cookbooks in my kit enhancement order! Any help is greatly appreciated!!! Thanks in advance!!

 

[jodiga1]

Pampered PartnerDid you install the new version of PP that came with the new product info? And are you doing a product update every month? My best suggestions for problem resolution is to call TPC (1-888-our-chef) and speak with the pampered partner people.

Jodi

 

[Tash]

Hi there! I'm sorry to hear that you're experiencing some issues with your PP. It sounds like there may be some technical difficulties with the system. I would recommend reaching out to our customer service team for assistance with your supply order and the availability of the mini muffin pan and rice cooker. They will be able to look into the issue and provide a solution for you. As for the cookbook situation, it's possible that there may be a limit on the number of cookbooks allowed in a kit enhancement order. I would also suggest reaching out to customer service for clarification on this. Thank you for bringing these issues to our attention and we apologize for any inconvenience. Our team is here to help and we hope to have these issues resolved for you soon. Have a great day!