Troubleshooting pp3 Credit Card Authorization Issues

[DiceDiva]

Hello all! I was trying to close a show tonight on PP3 and it took forever to authorize credit cards. Ended up putting a checkmark next to each one but then I got a message saying Home Office unable to verify (or something like that). Anybody know what this means? Anything I can do besides wait til the morning to call home office? Should I freak out? The show now has a clock next to it and won't even allow me to look at it.:cry:

 

[BethCooks4U]

That one credit card needs to be resolved. Then you will be able to submit.

 

[DebbieJ]

Call Tech Support. They'll tell you what you need to do.

 

[DiceDiva]

Thanks! Called this morning and if you right click on the show you can finalize and submit again. It worked! YEA

 

[AnaCash]

Hi there! I'm sorry to hear about the trouble you had with authorizing credit cards on PP3. It can definitely be frustrating when technology doesn't work as smoothly as we'd like it to. From my experience, the "Home Office unable to verify" message usually means that there was an issue with the credit card processing system. It's best to wait until the morning to call home office and see if they can help resolve the issue. In the meantime, try not to panic and remember that things like this can happen and it's not your fault. Hang in there and hopefully everything will be resolved soon. Best of luck!