Troubleshooting Outlet Orders: Tips for Finding Missing Orders

[missmindym]

My mom said she placed a small order thru my website using my instructions on how to get to the outlet, but I didn't get an email notification and I don't know where to look for the order? What could have happened to it??

 

[laurichef]

look in cc under shipment status.
Many times I do not get notified until after it ships.

 

[missmindym]

I don't see it. She just placed the order today, would that make a difference? I just thought we would get notified on any business through our website?

 

[cookingwithkelly]

Two nights ago the same thing happened to me w/ a regular order- my friend emailed me saying she'd placed an order, but no email. I checked shipment status and saw it there finally later in the evening- I finally got the email from HO the next night after 5p.m.- check back tomorrow. Hope it pans out for you.

 

[laurichef]

be patient. I have waited up to 2 days for it to show up, and longer to be notified by PC.
I have someone who keeps trying to order thru my site and can't seem to navigate it. As long as they can still see your cons # at the top of the page, they are ordering thru your site.
Did she get a confirmation email?

 

[chefdiana2007]

:cry:I had a customer who ordererd and thought it was my website, but some how it went to the HO and someone else got the credit. I called HO and they said there was nothing they could do.:grumpy:

 

[ChefMary412]

I had someone order Sat... got the email right away. Another was on Sunday.. today is Tuesday and I still have not got a confirming email... she opted for the "don't share my info". Not sure if that matters. But it did show up on consultant's corner.

 

[kaseydee]

They usually send 1 email towards the end of the day w/website activity.