Transferring Guest Orders From One Show to Another

[augmommychef]

Hi! I had a catalog show that generated very low sales (around $50). Although I've tried to coach my host into getting more, she says that her friends are watching their wallets, blah, blah. I suggested turning it into a cooking show but she came up with every excuse in the book! Anyway, I did get two orders for her show. One through the web and one over the phone. I would like to add these two orders to another show (in order to help the host get to the $500 level). Is there anyway I can transfer these orders from one show to another? I have the credit card number for one but not for the other. It's in P3 but x'd out. How would you handle this?

 

[chefann]

You should be able to re-import the web order into the new show through P3. But for the other one, you'll have to call and get the card number again.
If you have all the applicable info for the other show's orders, it may actually be easier to re-enter those orders on the $50 show.

 

[esavvymom]

If the order you don't have the CC # for came in through the web, you should be able to see the card number in the web orders list on your PWS. Just go back into the order as if you are reviewing it. Select "All Orders" in the drop down list. The CC # will be in the right field with Payment Information.If it's one that was given to you over the phone or something and you don't have it on paper, then yes, you'll have to call her and get it again. I learned this the hard way too- and now I always write the number down when the customer gives it to me, until I am done with it completely- just in case (I make a 3-ply or OOF receipt and then shred it when done).