Top Customer Care Tips for Pampered Chef Enthusiasts

[loreedfk]

OK, what is your best customer care tip - the thing you always do that makes people think of you first when it comes to anything Pampered Chef?

 

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I don't know if this has worked yet, but what I have been doing or trying to do is call my hosts 2 months, 6 months and 11 months after their show. The 2nd and 6th month, I call to make sure she is happy, as well as her friends with their products and the 11 month I call to see if they are ready to rebook and to remind them of the guarantee.

I also make "out of the box" calls, before the end of the month of that show to see if they need to send anything back. (PC has UPS come to their door free of charge and after the 30 days it is up to the guest to return the broken or unwanted product)

I also want to call guests from almost a year ago to remind them of the 1 year guarantee and to see if they need to send something back.

This is my plan and a way to have structure with my business. I just have to start making this consistent.

Hope this helps!

 

[tiffanypc05]

I think what helps out is helping new pc customers out-such as if jane doe has something broken-helping her get a new product if it's under warranty and just keeping them in mind when maybe something goes on special that you know they want. I like to keep in touch with all of my past hosts frequently where they will remember me when someone mentions pc.