soFrustrated With Catalog Show Host....

Click For Summary

Discussion Overview

This thread discusses frustrations experienced by participants with catalog show hostesses who do not follow through on commitments. Participants share personal experiences of delayed communication and issues with order processing, highlighting the challenges of managing these relationships.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses frustration with a hostess who repeatedly delayed closing an October show, resulting in complications with orders and customer expectations.
  • Another participant shares a similar experience with a hostess who failed to respond to calls and emails, causing anxiety about closing the show on time.
  • Several users mention that they have encountered similar types of hostesses, indicating a common challenge within the community.
  • One participant finds humor in the situation, particularly regarding a hostess's incorrect entry of "American Express" as the name on a credit card form.
  • Another participant suggests that the delays might lead to missed opportunities for guests to take advantage of monthly specials.
  • One participant notes the difficulty in contacting guests due to the hostess's lack of proper order documentation.

Areas of Agreement / Disagreement

Views differ on the best approach to handle unresponsive hostesses, with some participants sharing strategies while others express frustration without clear solutions. No consensus emerges on how to effectively manage these situations.

Contextual Notes

Participants share experiences that reflect the challenges of maintaining communication and accountability with hostesses in catalog shows, emphasizing the impact on sales and customer satisfaction.

Who May Find This Useful

Consultants facing similar challenges with hostesses may find these shared experiences relatable and may gain insights into the common frustrations within the community.

mrssyvo
Messages
1,929
I usually have 4-5 catalog shows per month to pad my sales, but I do not count on them, however, this one hostess has me so frustrated. She booked an October show from a Sept hostess. She had just met the hostess, so it was not a close friend, just a neighobor. Anyway, I give the packet to her right away, which was the last week in September, and we plan to close ths show on the 15th of Oct- the 15th comes and goes, she will try to close by the end of the month, after speaking to her several times, excuse after excuse, she says it will be the first week of November- she says she has several orders ( I would have just let it go, if there had not been customers waiting for thier products) So I speak to her again on the 7th, she says she will bring the orders by. I remind her that it has to be closed by the 15th, since it is an October show, Surprise, she does not bring them by. I call her, and offer to pick them up, she says, no I will bring them over the weekend (last weekend) surprise again, no orders- well, she ended up mailing them, and I receive them yesterday (the 15th-last day) but, of the 5 orders, 3 of them did not pay shipping, it was crossed off the form, each order was in the name of the hostess, not the customer. and 1 order was paid with credit card, and where it says name on card, guess what was written in.....
American Express... AAARRRGGGGHHHHHHHHH!!!!!! I got the mail as I was heading out for an afternoon show, I try to call her on the way, leaving messages, that I need to speak to her because the show needs to be closed by midnight. I tried calling her again after the show, still no answer and no return call. I would not let it bother me except the past hostess wanted SA as her past host discount. Well, I guess I can turn it in as a November show. It really does not amount to much sales wise, it is just frustrating that some hostesses do not pay attention when you coach, and do not respond or follow through with what they say they are going to do. I am so thankful that this is not the norm. I have been blessed to have most of my hostesses have turned into dear friends.
 
I have one of those too! Drives me crazy. (makes me wonder how people like that make it through their daily life...)
 
I think everyone has one of those kind of hosts.
 
I love it! I have to admit that I am totally rolling that it said American Express. At the same time, if you caught any of my hostess dilemma in the past few weeks, you know I feel your pain.
 
I have a catty show host who is drving me nuts! She booked off a cooking show and agreed to close her party on the 14th. I called at least once a week to see how she is doing and always got voice mail. I emailed her and no response. The fourteenth has now come and gone and still can not get in touch with her. I would normally think she just blew off the show but she has several online orders to attach. I have tried her home number, work number, emails. I just can not get in touch with this woman. Now the previous host has placed her order for her stone and I told her I haven't been able to get in touch with the host (thinking it would put a bug in her ear also) but still nothing. Hopefully she will close before end of month! I am going to try again tomorrow and leave something like.........would you like me to just close this and pick something out for you? LOL It's not a big party by any means, at least not the online orders. Only over $200 but being SAT every bit helps :)
 
Hostesses like that drive me nuts! Why, oh why don't they 'get it'? BTW, why is it odd to say 'american express'? I don't understand..
 
kcjodih said:
Hostesses like that drive me nuts! Why, oh why don't they 'get it'? BTW, why is it odd to say 'american express'? I don't understand..

Because she filled in "American Express" in response to the "Name on Card" instruction. Instead of putting her own name, she said American Express.

That made me laugh when i read that!!!:D
 
I feel for you. The only thing that you can do is to call the guests & let them know that the monthly special changed since it took so long to get the orders from the host. Maybe they will be excited to get stoneware & order more! ;)
 
  • Thread starter
  • #9
Sheila, I can not call the guests- she put each order in her name- no names of the guests, or phone numbers, there in lines the problem. I just have to wait until she decides to return my call.
 
:blushing: Oops, sorry ... you did say that in the original post!!
 
They are probably all her orders except the past host. Call the past host and let her know that she will have to change her order and then once you have her new order you can leave that message for the hostess as a way to light a fire under her. Say something like "Your past hostess was upset to not be able to get the special from October but is really excited about the November special and can't wait to get her order before Thanksgiving. Now it's all up to you..............." Maybe that will get her going. Most people don't want to disappoint their friend. And if it's turned in today it just might be here in time for Thanksgiving.
 

Frequently Asked Questions

What should I do if my Catalog Show Host is unresponsive?

If your Catalog Show Host is unresponsive, try reaching out to them through multiple channels, such as text, email, or phone calls. Be polite and express your excitement about the show. If they still do not respond, consider giving them a gentle reminder about the importance of their role in the show and how you can assist them in making it successful.

How can I motivate my Catalog Show Host?

To motivate your Catalog Show Host, provide them with clear information about the benefits of hosting, such as earning free products and discounts. Share success stories from previous hosts and offer incentives, such as a small gift or bonus for reaching certain sales milestones. Regularly check in with them to offer support and encouragement.

What if my Catalog Show Host is not promoting the show?

If your Catalog Show Host is not promoting the show, have a conversation with them to understand their concerns or challenges. Offer suggestions on how they can promote it, such as sharing on social media, sending reminders to friends and family, or creating a personal invitation. Provide them with promotional materials that they can easily share.

How can I handle a Catalog Show Host who is disorganized?

If your Catalog Show Host is disorganized, offer to help them create a plan or timeline for the show. Provide them with checklists and templates to keep things on track. Be patient and supportive, and encourage them to reach out if they need assistance with specific tasks, such as collecting orders or managing guest lists.

What should I do if my Catalog Show Host is not meeting sales goals?

If your Catalog Show Host is not meeting sales goals, schedule a one-on-one meeting to discuss their challenges and brainstorm solutions. Encourage them to reach out to their network and remind them of the benefits of the products. Offer to host a virtual party or provide additional resources to help boost sales. Celebrate any progress they make, no matter how small.

Similar Pampered Chef Threads

Replies
5
Views
3K
BettyBoop
Replies
38
Views
3K
Hathery
  • SDTeaGirl
  • Pampered Chef Shows
Replies
2
Views
2K
maldvs
  • RCKmom
  • Pampered Chef Shows
Replies
5
Views
1K
raebates
Replies
9
Views
3K
smama07
  • pampered.chris
  • Pampered Chef Shows
2
Replies
31
Views
4K
pampchefrhondab
Replies
8
Views
2K
vtolin
  • DebinCincy
  • Pampered Chef Shows
Replies
8
Views
2K
kam
Replies
6
Views
2K
Jennie4PC
Replies
14
Views
2K
heat123
Back
Top