PChefPEI
Silver Member
- 2,144
Should I Share Discontinued Products??
- Thread starter PChefPEI
- Start date
Click For Summary
Discussion Overview
The thread explores whether participants should share information about discontinued products with customers before the official announcement. Participants discuss their experiences and thoughts on the potential differences between Canadian and US product discontinuations.
Discussion Character
- Opinion-based
- Anecdotal
Main Points Raised
- One participant, identifying as a consultant, mentions being unsure about sharing information due to the potential for different products being discontinued in Canada compared to the US.
- Another participant shares their experience of waiting to disclose information, suggesting that it could lead to confusion if the lists differ.
- Several users express a preference for holding off on sharing details until the official announcement is made.
- One participant notes that they have shared information about possible discontinuations with customers, framing it as sharing gossip rather than a commitment.
- Another participant echoes this sentiment, indicating that they also inform customers about potential discontinuations due to time constraints.
- One participant suggests that giving a heads up about possibly discontinued products could enhance sales opportunities.
Areas of Agreement / Disagreement
Views differ among participants, with some opting to share information and others preferring to wait for official confirmation. No clear consensus emerges on the best approach.
Contextual Notes
Participants are primarily discussing their personal experiences and opinions regarding the timing of sharing information about discontinued products, particularly in relation to the differences between Canadian and US markets.
Who May Find This Useful
Consultants who are navigating the timing of product information sharing and considering customer engagement strategies may find this discussion relevant.
pamperedpals
Gold Member
- 2,075
If it were me I would wait, because you never know, there could be different products being discontinued.
Also, if someone purchases something out of the collection or a like product at the show and then when the "official" word comes out you could always follow up with those guest and them know that such and such is being discontinued and see if they want to add it to their order.
Also, if someone purchases something out of the collection or a like product at the show and then when the "official" word comes out you could always follow up with those guest and them know that such and such is being discontinued and see if they want to add it to their order.
Chef Gilles
Gold Member
- 324
TinaOuellette
- 127
peichef
- 1,200
Frequently Asked Questions
Should I share discontinued products with my customers?
Yes, you can share discontinued products with your customers, but it's important to clarify that these items are no longer available for purchase through Pampered Chef. This can help customers understand the limited availability and may encourage them to act quickly if they are interested.
How can I inform my customers about discontinued products?
You can inform your customers through various channels such as social media posts, newsletters, or during cooking shows. Make sure to highlight the benefits of the discontinued products and provide alternatives that are still available.
Will sharing discontinued products affect my sales?
Sharing discontinued products can have mixed effects on your sales. While it may attract interest from customers who want to purchase those items, it can also lead to disappointment if they realize the products are no longer available. Focus on promoting current products to drive sales while mentioning discontinued items as a nostalgic or collectible option.
Can I still use discontinued products in my demonstrations?
Yes, you can use discontinued products in your demonstrations, especially if they are still functional and relevant to your cooking techniques. Just be sure to inform your audience that these products are no longer available for purchase, and encourage them to check out similar current products.
What should I do if a customer asks about a discontinued product?
If a customer inquires about a discontinued product, provide them with information about its features and benefits. Then, suggest similar current products that may meet their needs. This approach can help maintain customer interest and satisfaction while guiding them toward available options.
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