Should I Answer This Persistent Host's Calls?

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Discussion Overview

This thread discusses a participant's experience with a persistent host who has been calling frequently after a complicated show process. Participants share their thoughts on how to handle the situation and express various viewpoints on the host's behavior.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience with a host who changed the show date multiple times and ultimately had a low sales total, leading to frustration and confusion about the host's recent calls.
  • Another participant suggests picking up the phone, as there may be a problem with an order or the host might have other intentions, like wanting to hold another show.
  • One participant agrees with the idea of calling back and emphasizes the importance of knowing the minimum sales amount for a catalog show.
  • Another participant humorously wonders about the implications of having overly persistent hosts and encourages reaching out to see what the host wants.
  • One participant reveals that the host's calls were due to a bounced check, which the host believed was an issue, although it had cleared according to their bank.
  • Another participant expresses surprise at the host's behavior and suggests that they could coach others on hosting etiquette.
  • One participant empathizes with the original poster, acknowledging the challenges faced with the host.

Areas of Agreement / Disagreement

Participants generally agree that reaching out to the host could be beneficial, though opinions vary on how to approach the conversation and the motivations behind the host's calls.

Contextual Notes

The discussion reflects personal experiences with host interactions and the complexities of managing relationships in a direct sales context.

Who May Find This Useful

Consultants who encounter challenging host situations or are navigating similar experiences may find the shared insights relevant.

C
ChefJesssica
Messages
207
I had this host in May who was so excited about having a huge show, but then she changed the date 3 times. I tried to pump her up and even made her some profiterole puffs to take to work to get some outside orders (she claimed her 2 year old got into the fridge and ate them all, my dish is still missing). Then, she decides she justs wants to do a catalog show and insists on ordering her pink stuff in time for mother's day. Of course, her "catalog show" ended up being only 76 dollars, so I bought a pan so that her things would get here in time (I hadn't qualified yet, so I had to have atleast 150 dollars to turn in the show). THANKFULLY I had the items shipped to my house because the woman didnt even come pick up items (or pay) until 5 or 6 days AFTER mother's day. So I decided that she wasnt into Pampered Chef as much as she clamied. Now, for the past two days she has been calling and leaving messages wondering how I am doing. WHAT!! Is she nuts? I am so confused and I don't even feel like answering the phone. I tried to be so nice and accomadating and it just blew up in my face! Should I call her back? I am very pregnant and feeling kind of anti social lately. I know I should answer my phone when she calls, but its kind of creeping me out that she is calling so much. Any thoughts?
 
Well, I would pick up the phone, there may be a problem with one of her orders, or she may have won the lottery :eek: and wants to order the whole catalog!!:D But on the other hand, she may be wanting to hold another show, in that case I would simply tell her that you were very tired and were taking some time off to get "you" ready for the baby, and such. And that if she wanted to do a catalog show that she need X amount in guest sales for it to count as an actual show. Just my 2 centsOh, be sure to ask about your dish!!
 
I agree with Mary. Make sure the X amount is at least $250. And possibly give her an extra free product, free product value, or % off when she reaches that. That will help with the Cluster Challenge, too.
 
Wow, I wonder what our businesses would be like if we all had our hosts stalking us?!?!?! Anyhoo, I agree with the others, call her back and see what she wants...you never know!
 
  • Thread starter
  • #5
I found out why she has been calling. She is not interested in a show. Her check bounced (or so she thinks). Weird thing is it cleared over a week ago according to my bank.
 
I think that is the first I have ever heard of someone calling over and over to cancel, wow...can she coach all of our hosts on hosting etiquite?
 
Wow - you've certainly had your hands full with her - I don't envy you!!
 

Frequently Asked Questions

Should I answer a persistent host's calls?

Yes, it's generally a good idea to answer a persistent host's calls. They may have questions or need assistance with their party planning, and addressing their concerns can help ensure a successful event.

What if I feel overwhelmed by their calls?

If you feel overwhelmed, it's okay to set boundaries. You can let the host know your availability and suggest specific times for them to call. This way, you can manage your time while still providing support.

How can I encourage the host to find answers on their own?

You can guide the host to resources such as the Pampered Chef website, training materials, or FAQs. Encourage them to explore these options first, which can empower them and reduce the number of calls you receive.

What if the host is asking too many questions?

If the host is asking too many questions, gently remind them that you're there to help but also encourage them to do some research on their own. You can provide them with a list of common questions and answers to help them find information more independently.

How can I maintain a positive relationship with a persistent host?

To maintain a positive relationship, be patient and understanding. Show appreciation for their enthusiasm and commitment. Regularly check in with them and provide helpful tips, which can foster a good rapport and make them feel valued.

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