Shipping Fallout: Customer Receives Empty Box After 2-Week Delay

[PCJenni]

I just had a customer email to tell me she just received her order that took 2 weeks to ship to her because of the backlog this month.... the box was EMPTY!!!! PC shipped an empty box to her:yuck: ... what a waste of money!

 

[finley1991]

No way!

It should say on the box how much it should weigh!

What did HO say when you called them?

 

[PCJenni]

I just sent an adjustment through Consultant's Corner. Luckily it did not request return of the product... he he he... that would have been funny!

 

[cmdtrgd]

Did the box look like it had been opened at all? I just had a whole box of products stolen from a host at one of the transfer centers.

 

[PCJenni]

She said it was damaged

 

[cmdtrgd]

This sounds fishy to me. There are a lot of times that the box is scanned and weighed. If it was empty, it would have been caught. I suggest calling HO and getting a trace and then a claim on the products.

 

[ljeffries]

Definitely call HO rather than just doing the adjustment. I had a shipping issue, called to voice my concern/frustration. About 2 days later, a person from the shipping department called me to address my concerns.

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