NMmommy
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We apologize for any delays in shipping. Our estimated delivery times are based on the shipping method selected at checkout and the destination of the package. Factors such as weather, holidays, and unforeseen circumstances may also impact delivery times. If you have not received your package within the estimated timeframe, please contact our customer service team for further assistance.
Yes, you can track your shipment by logging into your account on our website. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on the carrier's website.
We apologize for any damage to your package during shipping. Please contact our customer service team with photos of the damaged package and items. We will work with you to resolve the issue and ensure you receive a replacement or refund for the damaged items.
If your order has not yet been shipped, we may be able to update the shipping address for you. Please contact our customer service team as soon as possible with the updated address. If your order has already been shipped, we are unable to change the shipping address.
We offer free shipping on orders over a certain amount, which may vary depending on the current promotions and offers. You can check our website or subscribe to our newsletter to stay updated on any free shipping offers. You can also join our "Pampered Chef" loyalty program to receive free shipping on all orders throughout the year.