Scratches on the Bottom of My 10" Executive Skillet

[jrstephens]

Is this suppose to happen? There are scratches on the bottom that I have just now noticed. I have had it since January. Is this suppose to happen? I assume not. What would cause this? I am trying to gather more info before I call HO. I hate to have to pay to send it back! I have already had to send one piece (the stockpot) back b/c the coating boiled off. UHH!

 

[heat123]

I would think not! I am thinking about returning my 10" saute pan because it too is scratched and I have NEVER used metal on it! Plus the non stick seems to be wearing off, I can't cook anything without it sticking! Any suggestions with that!?

 

[jrstephens]

Heather, I would defenitely call. Especially since yours is on the inside.

Mine is on the outside bottom, so, I kind of feel like they will tell me it is my stove doing it.

 

[KellyTheChef]

Jennifer-

Do your burners have kindof rough iron grates? I would think maybe it's from there... If not, perhaps you should send it back. I have a gas stove with grates...but mine are coated in a smooth shiny black finish (Porcelain?) so I haven't noticed any scratches on the bottom of my pans.

 

[heat123]

Did I hear somewhere you are not supposed to use nonstick spray on our pans? Lately that's what I have been using so it won't stick!

 

[DebbieJ]

It's from your stove. There's no need to send it back. It's regular wear and tear.

 

[jrstephens]

Jennifer-

Do your burners have kindof rough iron grates? I would think maybe it's from there... If not, perhaps you should send it back. I have a gas stove with grates...but mine are coated in a smooth shiny black finish (Porcelain?) so I haven't noticed any scratches on the bottom of my pans.

I do have a gas stove. I would not say they are rough. When I run my hand across them I do not feel anything that should casue scratches.

I hate to take a pan to a show with scratches on it when we advertise it won't scratch!!!!

 

[smarteez2]

hmmmmmmmI hate to take a pan to a show with scratches on it when we advertise it won't scratch!!!![/QUOTE]


I do not remember ever seeing anything that says it won't scratch, I could be wrong though.