Rude Client Harshly Demands Catalog: A Tale of Frustration

[nene960]

I have a HO lead that is interested in purchasing products. I called her at her work and told her who I was and that I had been given her name and asked what I could help her with. She asked if I knew where her office was. I told her I did then she proceeded to say in a very harsh tone "Bring me a catalog." She didn't nicely say would you please bring me a catalog. I told her I would but she could also look at an online catalog through my website. "Nope I need a catalog bring it tomorrow!!" She was a little aggrivated when I told her I couldn't be there until tomorrow. Seriously? Can't you at least be nice? I hope this lead is worth the rudeness and the 20 minute drive to her office.

 

[NooraK]

I'm sorry you got such a response. Unfortunately, some people seem to think that DS consultants don't have anything better to do than deliver catalogs, and sit by the phone praying for it to ring.

She's lucky she didn't get me. My response would have been "I'm sorry, but I work full-time during the day, and I'm unable to hand-deliver a catalog. I'd be happy to drop one in the mail for you, and also send you a link so that you may browse it online."

 

[wendyt]

I understand your frustration over this. It is hard to tolerate some personalities. Keep in mind, "You attract more bees with honey". Use your kind words and pleasant tone. Hopefully, she was just having a rough day and will be nicer when you meet with her. I've been getting tips from Michael Oliver's Natural Selling website on asking the right questions to build a relationship with your prospects and customers. You may want to check it out at http://www.naturalselling.com. This may give you insight to how to handle the conversation. It helps me. It also helps to take a deep breath before reacting or responding to get your thoughts together.

 

[chefa]

I would have lost that lead because I refuse to tolerate rudeness. I probably would have informed her that I didn't appreciate her tone. (And trust me, no matter how nice I try to sound, I still come off as a b****! - but I try) "I don't "deliver" but would be happy to pop one in the mail to you or you're welcome to pick one up at MY office until 5 p.m. (see, told you it would sound b****y!)

 

[cheflorraine]

I guess you won't be trying too hard to encourage her to book a show!!

 

[AJPratt]

Maybe you just caught her at a bad time--like just after getting her butt chewed out.

 

[RMDave]

I guess you won't be trying too hard to encourage her to book a show!!

So, uh, I guess you won't be trying too hard to recruit her!!?

 

[AJPratt]

So, uh, I guess you won't be trying too hard to recruit her!!?

LOL Maybe she needs something to make her happy!