Resolved: Metal Sheet Pan Discoloration Issue

[crystalscookingnow]

Dear Consultant,

I’m happy to report that we have resolved the discoloration issue with our metal sheet pans (Medium Sheet Pan item #1721 and Large Sheet Pan item #1722).

As promised, we will begin replacing all sheet pans that we shipped before the Stop Sell went into effect. The shipping schedule for replacements is as follows:

- We will ship customer replacement orders the week of June 9.
- We will ship customer backorders by the end of June.
- We will replace pans you ordered as samples or earned through Sell-a-Thon by the end of June.
- We expect the metal sheet pans will be available for sale on July 1. We will confirm this date by the end of June.

If you’d like to update your customers, please feel free to share the above shipping schedule. If you or your customers have any questions, please contact us at 1-877-917-2433 or [email protected].

I appreciate your patience and professionalism while we worked through this issue. We realize this was an inconvenience to you and your customers who purchased the pans. But I know you agree with our goal to always maintain The Pampered Chef’s outstanding quality standards.

Sincerely,
Marla Gottschalk
Chief Executive Officer

The Pampered Chef is a registered trademark.

 

[Intrepid_Chef]

This is great, but I'm a little sad that I can't sell them at my June shows ... especially since the hosts in the audience will have the one for their customers by the time the first show comes around.

 

[kearstin]

I think we had/have to ask them to replace our from Sell-a-Thon, right? I can't remember for sure, but I'm thinking that's the way it is.

 

[jbdowd0798]

The way I read it is that they automatically send us new ones.

 

[BethCooks4U]

Guests and hosts had to tell them if they want the replacement, exchange or refund. Consultants do not need to call HO because we only have the choice of replacement.

 

[susanr613]

does this mean that we'll get new ones whether or not the original ones are defective?

 

[BethCooks4U]

does this mean that we'll get new ones whether or not the original ones are defective?

Yes. Everyone who ordered or earned one or more will get them replaced - even if nothing was wrong with theirs.

 

[susanr613]

sweet!!!!!!

 

[Intrepid_Chef]

But also ... since they're trying to fill those orders, they're not available for us to sell until July.

 

[BethCooks4U]

But also ... since they're trying to fill those orders, they're not available for us to sell until July.

Use it as a booking tool. Who wanted them? Let them know they can order in July and if they have a show they can get them for free or half price or at least at a discount.

For those that don't want to do a show, offer to put them on a show. You could offer a small discount if you want too...

Last night's host booked so she could get one at her show (yes, I warned her that they might not be available). She has a July booking so I told her I would give her show discount on it at the friend's show. She gets 10% PHD and I will pay the other 15% as a consultant gift. It's less than my commission on the order, I can write it off on my taxes and I have a happy customer.

 

[Intrepid_Chef]

What a great idea!The June party is a cooperative crowd ... and they'll be happy to know the issue is being resolved. I think it will also serve as a witness to quality control issues! Don't want to call TOO MUCH attention to it ... but I think it's a good thing for them to know PC cares about the products. Grrrr! Now work informs me I'm on duty the night of this party. I think I will ask whoever is working Father's Day weekend to switch weekends with me. I have a father who I'd like to see ... but nobody will book on FD weekend so I think I can sell it to my co-workers.