Replacement Troubles: Fixing Twisted Serving Tongs

[Pampered_Dawn]

So I have my first product that needs replaced. My host recieved her shipment today and there is a pair of large serving tongs that are out of alignment. It is like they are twisted. Not sure what the next step to take is.

 

[letscook04]

Go on line to CC and do a product adjustment, find the show and click on what product was damage and where you want it to be shipped to. They might require you to send back the damage item.

 

[BethCooks4U]

Or call 888-OUR-CHEF and talk to customer service. It is not at all difficult to do an adjustment.

 

[jrstephens]

I always call. It is so simple. And if the wait is long you can choose the call back time. That way if you have any questions they are on the phone for you to askthem.

 

[Pampered_Dawn]

Thanks. That was a lot easier than I thought!

 

[Jules711]

I also do them online. Super quick and can do it late or while I'm on the phone with the host or customer.

 

[hoosierchef]

I always call. It is so simple. And if the wait is long you can choose the call back time. That way if you have any questions they are on the phone for you to askthem.

I LOVE THE CALL BACK FEATURE! I was hesitant to use it at first, but it is so nice and a great time saver!

 

[GourmetGirl]

I have never even been offered this feature... hmmm... maybe HO just doesn't like me...



















j/k

 

[beepampered]

GourmetGirl:

Do you use the phone that PC has on file for you? I assume the call back feature is for consultants only. It the computer thinks the phone number you are calling for is just a customer, you don't get that option. Make sense?

 

[Kathytnt]

They seem to use the call back feature when the wait is over 30 minutes

 

[clshirk]

Last night was the first time I've ever called and not got the call-back feature. Instead- they were so slow I was immediately connected- both times I called! I did an online adjustment earlier in the week, but called to make sure I did it right. Then last night the girls were sooo helpful. I love the solution center!

 

[ShanaSmith]

Actually I got the call back feature with a 12 minute wait one day last week. I do recomend doing adjustments online when ever possible though, that way the call time is a little bit shorter when you do have to call in. And it is soooo easy!