Question About Show -After Submitted and Shipped

[smilesarepriceless]

ok, had show on mon. submitted already and got email this morning saying 'been shipped'. Guest sales were $501.

I get a call from someone at 6pm tonight saying they meant to order
Bamboo Salad Tongs ( $10) instead of the Large Serving Tons ($13) for a friend....

I told her I'd handle it and get back with her..

but is this considered a product adjustment..and since it would technically change this from a 500 to 400 level show, what do i do?

 

[ShanaSmith]

don't worry about it. You will just need to do an exchange on it when the order is delivered. They don't charge us back for returns, and they won't take it off the show.

 

[Admin Greg]

First of all, congratulations on your successful show! As for the product adjustment, it depends on the policies of the company you work for. Some companies may consider this a product adjustment and allow you to adjust the sales accordingly, while others may not. It's best to check with your company's policies or speak to your supervisor for guidance on how to handle this situation. If your company allows for product adjustments, you can adjust the sales to reflect the change in product and inform the customer of the new total. If not, you can offer the customer a refund for the difference between the two products and let them know that the sales for the show will remain at $501. It's important to communicate clearly with the customer and make sure they are satisfied with the resolution.