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Pampered Chef: Problems closing catalog show

  1. sOhSherri

    sOhSherri Member

    117
    0
    I have a dilema!! I have a catalog show that I can not get closed. The host has given me excuse after excuse for not closing for about 3 weeks now. This show has been open for a month or better!! The total so far is only $90. I have not collected from her from this show and am not even sure if she has either. I have left her messages at work and at home. Yesterday I sent her an email explaining to her that we need to close ASAP because we are keeping customers waiting too long for their products and the longer we wait to close, the longer they have to wait on their orders.

    I could easily add these orders to another show that I have ready to send but I don't know at what point I should do this and how long I should wait to hear from this host! FRUSTRATION!!!

    Any sugestions would be very helpful!!

    Sherri
     
    Apr 8, 2005
    #1
  2. PamperedGinger

    PamperedGinger Advanced Member

    707
    1
    Sherri....you are not sure if she has collected the money?? If you have the money, I would go ahead and put it onto another order. Do you have the orders and guests name? I would call them and let them know that you will be sending in their order today and that you are sorry for the delay. Verify their order and ask if there is anything they would like to add to their order. Treat it just like a Big MAC call except you are apologizing for the delay. You might even want to offer them free tax for their wait.

    The other thing you need to remember is that the order will be shipped to whoever you are adding it onto. You will be resposible for passing them out to the guests. If they live far away, you might ask them if they want it shipped to their house.

    If you get some orders added onto the original order, you might get enough to make it a show.

    I know you are frustrated with your host, but she is probably embarrassed. I would give her an out. Let her know that you appreciate all her hard work and you'd like to give her a hand. You will be happy to send the order in with another show and you'd like to offer her $10 in free product for her trouble. You will have to eat the $10, but it will allow you get the info you need and possibly the money.

    Good luck...let us know how it goes.
     
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