Potential Host/Recruit Problems!!!

[DZmom]

I have a guy from an Oct show that is on hold due to his declined card that is DRIVING ME BONKERS!!! He booked a show, took recruit info and I'm now unable to get a hold of him!!! As a matter of a fact, I HAVEN'T BEEN ABLE TO GET A HOLD OF HIM SINCE THE NIGHT OF THE SHOW!!!! He picked a date for his party then told me to call him the day after the show so he could reschedule it for Nov instead having it in December. He likes the host special this month better. He was going to have it at the hotel he works at so he could kick off his business. The guy has never called me back no matter how many messages I've left him. I'm going to have to cancel the order and call the host and tell her she owes more money, now!!

 

[Admin Greg]

I'm sorry to hear that you're having such difficulty getting in touch with this customer. Unfortunately, in situations like this, it is best to cancel the order and contact the host to let her know she will need to pay more money. You may also want to consider reaching out to the customer via email or social media to try to get in touch with them. Additionally, if the customer works at a hotel, you may want to reach out to the hotel's management team to see if they can help you locate the customer.

 

[Admin Greg]

I was going to wait until the last minute to do that because I REALLY want to get a hold of him!!! I'm about to scream!!!That's all.ThanksHave you sent him an email? That way he has it in writing that he needs to contact you. Hosts and guests have a tendency to think that because we get paid to do this that we are at their beck and call. Let him know that you are required to collect his order within 48 hours of the show or it will be cancelled. That might light a fire under his butt.Also, I would call the host and let her know that the order is still open and that she owes more money. It's not fair to her that you allow this guy to keep the order open just because he hasn't gotten back to you.This has happened to me twice so far. The first time I had to cancel the order and the second time I called the host and let her know that I was going to cancel the order if she didn't give me the money. It worked! I'm still waiting on the other one. I've called her twice and sent her a reminder email. When I talk to her I'll explain that I can't hold her party for the next 3 months and if she wants to rebook she can. If I haven't heard from her by the end of the month, I'll cancel her order and send her a letter to let her know. Some people have no consideration for others.I think I'm going to call the host again today (I've been given her updates every day) and tell her that I'm going to have to cancel the order if I don't hear from him by the end of the week. She's been so sweet and patient about it but I know she's getting antsy too. And yes, I did send him an email. I think I'll send another one today. I think I'll also email the host to let her know that he's not getting back to me and let her know that I'm trying to get a hold of him.That's a good idea, CC. That way she knows you are trying to get a hold of him. It makes it look like you are doing everything you can to keep his order open.People who are interested in starting their own business and becoming a consultant should be more responsible than this. On the other hand, sometimes things come up. But I would still expect them