Outstanding Customer Service Story -- Ebubbles

[KimmyDarling]

Yesterday, I was online looking for a particular kind of soap that I’ve given as gifts before, and came upon a vendor that was new to me, called eBubbles. They seemed to have what I wanted, but I had a question about the product itself, so I filled out their email form and asked them my question.

TWO MINUTES LATER, I got a reply. Not an automatically-generated "thank you for contacting us" email, but a thoughtful reply that answered my question in a way that told me that they absolutely understood my question and why I was asking. TWO FREAKING MINUTES LATER!!!

I was floored. I have been an online shopper since '92, and I have NEVER EVER had such a quick reply. I immediately wrote them back and said that they had just earned my business.

Anyway, if you’re into smell-goods, check ’em out. I’m placing an order today.

 

[dannyzmom]

Thanks for telling us about them Kim!I am off to shop for smell-good goodies!

 

[chefann]

My sister had a similar experience with an online yarn retailer. She was looking for a gift for our niece, submitted a question very late (11 pm) and had an actual response within 10 minutes. So if you're looking for some fun yarns and kits, check out JellyYarns.com - The Home for Yummy Yarns, Jelly Yarns, Free Patterns, Kits, Books, and Great Stuff for Knitting and Crochet!. They even have glow in the dark jelly yarn for things like purses and beach bags.And it's a sad commentary when such great customer service is cause for celebration instead of the norm.