Chozengirl
Gold Member
- 781
Order Confirmation: Helping the Host Get Credit
- Thread starter Chozengirl
- Start date
Click For Summary
Discussion Overview
This thread discusses experiences related to ensuring that individual orders are credited to hosts during Pampered Chef shows. Participants share various approaches and challenges they have faced when dealing with order processing and communication with the home office.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant, identifying as a consultant, mentions the need to contact the Solution Center immediately with order details to ensure proper crediting to the host.
- Another participant shares their experience of having to wait for an order to be shipped back before it could be credited to the host, highlighting the complications that arose due to lack of a receipt.
- Several users express frustration with long wait times when calling the home office, with experiences ranging from 2 hours to 5 hours.
- One participant notes that the home office processes online orders twice a day, suggesting a need to call back at specific times to address issues.
- Another participant discusses coaching hosts on proper online ordering procedures to avoid confusion for guests.
- Some participants mention that their experiences with wait times at the Solution Center vary significantly, with some reporting quick responses while others faced long delays.
Areas of Agreement / Disagreement
Views differ on the effectiveness of contacting the home office and the accuracy of reported wait times. No clear consensus emerges regarding the best approach to ensure orders are credited correctly.
Contextual Notes
Participants share personal experiences and challenges related to order processing, emphasizing the importance of communication with hosts and the home office.
Who May Find This Useful
Consultants who encounter similar issues with order processing and crediting may find these shared experiences relevant to their own situations.
ChefBeckyD
Gold Member
- 20,320
cmdtrgd
Gold Member
- 4,935
Veevahchef
Silver Member
- 451
i HAD THIS HAPPEN TO ME IN JUNE.... oops, sorry didn't mean to yell... had caps lock on. 
Anyhoo,
HO said that the only thing I could do was have her re-order from the show, and she would have to send the original order back rtight away. They sent her a shipping label to send it back with.
The only problem is, when it is ordered that way, there is no sales receipt accept for the e-mail confirmation. I JUST last week finally got the poor customer refund rolling because they weren;t doing anything about it because there was no receipt. They kept e-mailing and calling (about every 2 weeks) saying that they couldn;t do anything without a receipt. And I kept e-mailing and calling back and leaving messages (I got voicemail everytime)
that because it was an online individual order, I did not make a receipt for it, and I assumed that whatever receipt HO provides for online customers must have been in the box that had been promptly returned to them. When we finally connected, they said that they don;t supply a receipt either, and I would have to write out a receipt with the individual order # on it ect.
What a RASH that whole thing was!!!
i tell ya, once it happens, you are very careful to make sure that there are explicit instructions given to your hosts about online ordering for their guests.
But maybe my experience will help yours go smoother?? I hope so.
Anyhoo,
HO said that the only thing I could do was have her re-order from the show, and she would have to send the original order back rtight away. They sent her a shipping label to send it back with.
The only problem is, when it is ordered that way, there is no sales receipt accept for the e-mail confirmation. I JUST last week finally got the poor customer refund rolling because they weren;t doing anything about it because there was no receipt. They kept e-mailing and calling (about every 2 weeks) saying that they couldn;t do anything without a receipt. And I kept e-mailing and calling back and leaving messages (I got voicemail everytime)
that because it was an online individual order, I did not make a receipt for it, and I assumed that whatever receipt HO provides for online customers must have been in the box that had been promptly returned to them. When we finally connected, they said that they don;t supply a receipt either, and I would have to write out a receipt with the individual order # on it ect.
What a RASH that whole thing was!!!
i tell ya, once it happens, you are very careful to make sure that there are explicit instructions given to your hosts about online ordering for their guests.
But maybe my experience will help yours go smoother?? I hope so.
Chozengirl
Gold Member
- 781
Well I called HO,
they called me back, and said that it still wasn't in thier system, to call back.
Ugh, it's like playing tag.
I called the lady and spoke w/ her.
Poor thing, she is an older woman, and oh so computer illiterate.
I hope I can get it situated, I hate when things mess up.
It is such a reflection on you!
they called me back, and said that it still wasn't in thier system, to call back.
Ugh, it's like playing tag.
I called the lady and spoke w/ her.
Poor thing, she is an older woman, and oh so computer illiterate.
I hope I can get it situated, I hate when things mess up.
It is such a reflection on you!
aried
Gold Member
- 575
aried
Gold Member
- 575
I talked to the home office and they said they process on line orders twice a day so my one from this afternoon with go through at midnight. I have to call tomorrow (if they are open on Saturday) if not early Monday morning before it's processed. I hope this person was correct about this of course I didn't get her name.
Ann
Ann
lisacb77
- 1,326
They are open on Saturday. I talked to a live person last Saturday about rerunning a declined credit card.
I had this happen too but the card was declined *whew*...I have started coaching hosts to tell guests ppl either need to follow the link from the email or be sure to search for their name if going fm the home pg...
I had this happen too but the card was declined *whew*...I have started coaching hosts to tell guests ppl either need to follow the link from the email or be sure to search for their name if going fm the home pg...
chef-kina
Gold Member
- 73
So for me, the wait times have been accurate. 
crystalscookingnow
Gold Member
- 2,942
My call was answered in about 7 minutes.Frequently Asked Questions
What is an order confirmation in the context of Pampered Chef?
An order confirmation is a notification sent to both the customer and the host after an order is placed through a Pampered Chef party. It serves as a receipt and ensures that the host receives credit for the sales generated during their party.
How can a host ensure they receive credit for orders placed?
To ensure the host receives credit for orders, customers should always place their orders through the host's unique party link. This link is specifically tied to the host's event, allowing the system to automatically attribute sales to them.
What should a host do if they notice an order is missing from their credit?
If a host notices an order missing from their credit, they should first check with their customers to confirm that the orders were placed using the correct party link. If everything appears correct, the host can reach out to their Pampered Chef consultant for assistance in resolving the issue.
How long does it take for orders to reflect in the host's credit?
What happens if a customer changes or cancels their order?
If a customer changes or cancels their order, it may affect the host's credit. The consultant will notify the host of any changes, and the host should keep track of these adjustments to understand how they impact their overall sales and rewards.
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