Order $60 to Get Guest Special Than Return Items

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Discussion Overview

The thread discusses experiences and opinions regarding guests who make purchases to qualify for a free monthly special and then return items, potentially disqualifying themselves from receiving that special. Participants share their thoughts on handling such situations and the implications of returns.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant shares their experience of a guest returning an item after qualifying for a free special, raising questions about whether the guest should return the free item as well.
  • Another participant expresses frustration, labeling the guest's actions as manipulative and suggesting caution in future interactions with such guests.
  • Several users mention confusion about the reimbursement process, questioning why the original poster handled the return instead of the home office.
  • One participant notes that they would not have reimbursed the guest and suggests that returning items should be managed by the home office.
  • Another participant reflects on their past practice of handling returns as a courtesy, but indicates they will refer customers to the home office in the future to reduce stress.
  • Some participants discuss the broader issue of customers trying to circumvent shipping costs by combining orders, with differing views on the ethics of such practices.

Areas of Agreement / Disagreement

Views differ on how to handle returns and the appropriateness of guests manipulating purchase amounts to qualify for specials. There is no clear consensus on the best approach to these situations.

Contextual Notes

Participants share personal experiences and opinions based on their interactions with customers and the policies they follow regarding returns and guest specials.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants navigating similar situations with guest purchases and returns.

koeverson
koeverson
Messages
59
I have a quick question what do you do about guests who make purchases in excess of $60.00 and get the free montly special, than return items so that their purchase is now under $60.00? Is this guest supposed to also return the free guest special? Had a show where a guest purchased two family size quick stir pitchers so that her order would be a little over $60.00 she received the cooling rack for free. Later she returned one of the family quick stir pitchers. I reimbursed her for the pitcher but when I looked at ther receipt I noticed that her order without this item would have been less than $60.00 and she would not have recieved the monthly guest special. Just curious about what other consultants do.
 
That's pretty pathetic!I'm sorry to hear that your guest was a cheap person who knows how to manipulate the PC system for her own benefit. I don't think she has to return the FREE item. And since she probably did this on purpose you should be wary of her in the future. There is little to do about someone like that. You could let PC know so they can keep an eye out for her, if that's possible.

Debbie :D
 
I'm new, but I thought that HO handles returns-- why did you have to reimburse her?
 
Yeah that Is what I thought too????
 
koeverson said:
I reimbursed her for the pitcher
Click to expand...

Why did you reimburse her instead of having HO handle the return?

Tracy
 
I definitely would not have reimbursed her (unless you really wanted a pitcher). I would have had her ship it back herself. If she had to pay to ship it back she would have decided to keep it.

If you have customers that do that, there really isn't anything you can do about it. There will always be people trying to beat the system. Just like those customers that want to all put their orders together to save on shipping:eek:
 
I don't understand why or how YOU would need to reimburse her...or even deal with it for that matter. Returns are handled through Home office at the 888 number. I am so confused??
 
I would definitely call HO and return them on your own especially if you reimbursed her already.
 
I can't believe people would do that. I guess I am living, or hoping, that people are honest and don't do things like that. I would definitly not reimburse her. I would make her call HO and send it back.
 
  • Thread starter
  • #10
I was doing out of the box calls and sometimes I will return items for customers as a courtesy. In the past when I offer this courtesy customer often make additional purchases. It was something I offered to be nice. But in the future I will refer customer to the home office. This is a lot less stressful for me. I normally refer to the home office if there is a problem 30 days after the reciept of the product. Lesson Learned!
 
" There will always be people trying to beat the system. Just like those customers that want to all put their orders together to save on shipping" I know that some think this is wrong, but why charge someone with $15 in product $4 to get it?
 
annepchef said:
" There will always be people trying to beat the system. Just like those customers that want to all put their orders together to save on shipping" I know that some think this is wrong, but why charge someone with $15 in product $4 to get it?
Click to expand...

I was referring to groups that lump large amounts together. I don't have a problem with small orders being combined. I once had a girl buy a 75 cent orange peeler..that was it...she was ready to pay the $4 shipping but I added it to another order.

I had an outside order from a doctor's office that submitted a $300 order altogether to save shipping. I had no way of knowing who ordered what cause they would only give me one name. :eek:
 
GeorgiaPeach said:
I had an outside order from a doctor's office that submitted a $300 order altogether to save shipping. I had no way of knowing who ordered what cause they would only give me one name. :eek:
Click to expand...

When people do that, I tell them that I can only give them one receipt, so they had better stay friends in case anyone has a problem with their product (heaven forbid!).
 
I say the same thing, Ann. Lisa, in those cases I figure it's up to them to sort it all out.
 

Frequently Asked Questions

What is the Guest Special for orders of $60 or more?

The Guest Special is a promotional offer that allows customers who place an order of $60 or more to receive a special item at a discounted price or even for free, depending on the promotion being offered at that time. This is a great way to enhance your kitchen collection while enjoying savings.

Can I return items after taking advantage of the Guest Special?

Yes, you can return items purchased under the Guest Special offer. However, it's important to check the return policy specific to the promotion and ensure that the items are returned within the designated return period and in their original condition.

How do I qualify for the Guest Special?

To qualify for the Guest Special, you need to place an order totaling $60 or more before tax and shipping. Once your order meets this requirement, you will be eligible to select the Guest Special item during the checkout process.

Are there any restrictions on the Guest Special items?

Yes, there may be restrictions on the Guest Special items, such as limited availability or specific items that are eligible for the promotion. It's best to review the details of the current promotion or consult with your Pampered Chef consultant for specific information.

What happens if I return an item that was part of the Guest Special?

If you return an item that was part of the Guest Special, the discount or free item may be adjusted from your total order. This means that if your order falls below the $60 threshold after the return, you may lose eligibility for the Guest Special and may need to return the special item as well.

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