lissahope26
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krzymomof4 said:Can this be done if the order was placed from the company website instead of mine? I had a customer say she placed an order for a host and it has never shown up in my account individual or otherwise.
If your online order was supposed to be for a show but it didn't go through, please contact our customer service team as soon as possible. They will be able to assist you in ensuring that your order is properly processed and linked to the correct show. You can reach our customer service team at 1-800-342-2433.
Yes, you can still earn host rewards for your show even if your online order didn't go through. Simply contact our customer service team and provide them with the details of your show. They will be able to manually add your order to the show and ensure that you receive your host rewards.
If you accidentally placed an online order for a show that has already passed, please contact our customer service team immediately. They will be able to assist you in canceling the order and processing a new one for the correct show. It is important to act quickly as we have a limited time frame for canceling orders.
Unfortunately, once an online order for a show has been submitted, we are unable to make any changes to it. This includes adding or removing items, changing shipping or payment information, or canceling the order. We recommend double checking your order before submitting it to ensure everything is correct.
Yes, your online order for a show will still count towards the host's rewards and sales even if it was accidentally placed for the wrong show. Our customer service team will ensure that your order is properly linked to the correct show so that the host can receive credit for your purchase.