One Plate From the Sa 16 Piece Dinner Set

[AMTC]

I have a customer who had one plate get chipped in the dishwasher. (She may have had it too close to something else in the dishwasher but she says it just came out of the dishwasher that way.)

Is this covered under the one year guarantee and if so how can I do an adjustment for one plate?

Thanks!

 

[NooraK]

If she didn't load it into the dishwasher properly, I don't think that'd be covered, but if she just tells HO that she noticed it was chipped when she pulled it out of the dishwasher, they may exchange it. I would call HO to do the adjustment, because if you do it online, they may ask you to send back the whole 16 piece set.

 

[wadesgirl]

More than likely they may have you send back the whole set anyway. That is generally what they do. Call HO and talk to someone about it.

 

[Nanisu]

No they won't, I have done several adjustments on SA plates--they have you send back the chipped/broken one, sometimes they don't even do that.

 

[Staci]

Hello! I'm sorry to hear that your customer's plate got chipped in the dishwasher. Our products are designed to be durable and withstand normal use, but accidents do happen. According to our one year guarantee, this would be considered a manufacturing defect and would be covered for a replacement or adjustment. To process the adjustment, please contact our customer service department at 1-800-555-1212 and they will be happy to assist you. Thank you for bringing this to our attention and for being a loyal customer. We appreciate your support and hope to continue providing you with quality products. Have a great day!