Last month I hosted a Tupperware Party. As part of my free product I got the fridge smart items and their forget me not set. I DO NOT like ANY of those things. I have two little kids, and was thinking how I could have used that FPV to get some other stuff that I will use. I know these pieces are going to sit in my basement until I eventually throw them away. Oh, and the fridge smart tab broke the first time I tried to open it. I didn't do anything out of the ordinary.... SO, I am usually totally not cause trouble type or person...but I decided to call my TW Consultant BECAUSE I would not want one of my hosts to keep her FPV if she does not like it/would not use it! WELL, she is just like "I do not get it.....WHY don't you like them?" Then she is repeatedly telling me HOW to use the things (kinda as if I am a dummy) ANYHOW she has just straight out told me that TW DOES NOT do Exchanges or Refunds........ is this really true? I mean, that is crazy to me? How can this company be around for this long with this type of Customer Service? I have a feeling this is the Consultant's policy. Does anyone know better?