Oh Crap! Missing Order From Host - What Do I Do?

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Discussion Overview

This thread discusses experiences related to missing orders from hosts and how consultants have handled such situations. Participants share their personal encounters and the steps they took to address the issues with their customers.

Discussion Character

  • Anecdotal

Main Points Raised

  • One participant describes receiving an email from a host about a missing order and expresses concern about the potential upset of the outside guest.
  • Another participant suggests ordering the missing item separately and covering the shipping cost to maintain goodwill.
  • One participant notes that the order had already shipped and mentions offering a discount to the affected customer as a gesture of goodwill.
  • Another participant shares a similar experience where they ordered a missing item themselves and absorbed the shipping costs, receiving positive feedback from the customer.
  • A different participant recounts a situation where a past guest reported a missing item from a show several months prior, expressing frustration over the delay in communication and deciding to reorder the item at their own expense.

Areas of Agreement / Disagreement

Views differ on how to handle missing orders, with some participants opting to absorb costs and others focusing on communication with the host. No clear consensus emerges on the best approach.

Contextual Notes

Participants share personal experiences without implying any official guidance or policies from Pampered Chef regarding order management.

Who May Find This Useful

Consultants who encounter similar issues with missing orders may find these shared experiences relevant to their own practices.

Chef_2_Four
Messages
948
So I got an email from a host that said yeah I got almost everything. There was an order from so and so that wasn't in there. I'm like oh crap! I didn't even get that order! There was one that I totaled up and someone at the show said they would get the total to that person. I guess that must be it because I had all of the others. What do I do?? I mean I don't want the outside guest to be upset, but I didn't get the order.
 
order it separately, pay for shipping yourself, and have it direct shipped to the person. Costs you $10-15, price for error, shows your heart is in right place.

Othe option - call HO immediately (quit reading - call them now!!) and give them the show # and add the order in. They'll help you out as long as it has not shipped yet. Relax.

God Bless, Take Care!

-praying for Paige and her family-
 
  • Thread starter
  • #3
It has already shipped and been delivered. I did email the host back and tell her to tell the woman that I would give her 10% off her order.
 
I did the same thing recently. It didn't change the host's benefits, so I just ordered it as an individual order and ate the shipping. They think I'm wonderful.
 
I just got an email from a past guest that she never received her Mix 'n Chop from a show in APRIL!! WHAT?!?! I knew they were on backorder, but like I can remember that far back? The past host even doesn't remember NOT ever receiving it. I just ordered her a new one, and am eating the cost. BUT, honestly it ticks me off that I have been in touch with this woman, and she waits over 6 MONTHS to tell me that she never received everything?
 

Frequently Asked Questions

What should I do if my host's order is missing?

If your host's order is missing, first check your order confirmation and shipping details to ensure it was processed correctly. Then, contact Pampered Chef's customer service for assistance. They can help track the order and determine the next steps.

How can I track the missing order?

What information do I need to provide to customer service?

When contacting customer service about a missing order, be prepared to provide the order number, host's name, and any relevant details about the order. This will help expedite the process.

Will my host still receive their products if the order is missing?

If the order is confirmed as missing, customer service will typically arrange for a replacement order to be sent to your host. They will ensure that your host receives their products as soon as possible.

How can I prevent missing orders in the future?

To prevent missing orders in the future, double-check all order details before finalizing them, keep track of shipping confirmations, and maintain clear communication with your hosts about their orders. Regularly follow up on orders to catch any issues early.

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