Host Order Summary (Packing Slip) - This Was Weird!

Click For Summary

Discussion Overview

This thread discusses experiences related to discrepancies found on Host Order Summaries, particularly regarding items that appear on packing slips but were not ordered by the hosts. Participants share their personal encounters with similar issues and express concerns about potential confusion for hosts.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, experienced a situation where the Host Order Summary included items that were not ordered by the host, leading to confusion.
  • Another participant shares their experience of a similar issue with outdoor party plates appearing on the host's packing slip instead of the guest's.
  • Several users mention that discrepancies have occurred with Tiles Bowls and Tiles Squares, suggesting it may be a glitch in the system.
  • One participant notes that the confusion arises because items that were previously sold individually are now packaged differently, leading to misleading information on packing slips.
  • Another participant emphasizes the importance of checking P3 or PP before contacting HO, as it may just be a program error.
  • One participant recounts having to reassure a host that they did not order certain items that appeared on their summary, highlighting the potential for misunderstanding.

Areas of Agreement / Disagreement

Participants generally agree that there are inconsistencies in the Host Order Summaries that can lead to confusion, but no clear consensus on the cause of these discrepancies emerges.

Contextual Notes

Participants are sharing personal experiences related to specific orders and packing slips, reflecting on the challenges faced when hosts receive incorrect or misleading information about their orders.

Who May Find This Useful

Consultants who manage host orders and packing slips may find these shared experiences relevant for understanding potential issues that could arise with their own hosts.

Kitchen2u
Kitchen2u
Messages
1,590
I'm referring to the one that comes in the shipment ~ has their 10% discount card on it...

A weird thing happen to a shipment I received today (one of those shows where the host wanted it shipped to my house because she didn't trust the neighborhood, etc). I thought since it was a large order, I'd be nice and since I had nothing better to do today (LOL), I'd sort the orders for her. Packing lists, check out fine....everything here ~ great! So I go to sorting the actual orders...

The packing slips for the guest orders are all fine. Great..got that done. So I get to the Host's order and I start to pack her order up. Then I panic...on the Host Order Summary (packing list), it lists:

Box Qty Description/Item Number
Tiles Small Sq. Plate (Set of 2) - 2024P
2 1 Tiles Small Sq. Plate/SUB #2066 - 2024

So okay, where are they? Everything on the packing lists checked out okay. I remembered a customer ordering these plates...got them in her bag. I re-check the packing slip...nope, just the 2 for the customer.

Luckily, I happened to look in P3 before calling HO...I was thinking...crap, I made a mistake. But when I look on P3, there's no Small Tiles Squares on the Host Order. What? To make sure (by now I'm thinking I made a mistake), I call the Host and asked her if she ordered them, nope! Hmmm. That's weird.

So I called Tech Support (curiosity has the best of me by now) and ask what's happen? Do I need to be concern when my other hosts get their orders? After faxing him the copy of the Host Order Summary (which I ended up just tearing off her 10% discount card and giving her that only) and looking at my order that was submitted...poor guy, he has no idea what happened. I ended up hanging up the phone after 35 minutes...it's HO's mysterious problem now!

Why am I posting this? JUST IN CASE you get a call from one of your hosts..."I didn't get ______." Half the time my hosts forget what they ordered by the time the shipment arrives. Check P3 or PP before you call HO...it maybe just a "weird" error in the program at HO!
 
Weird!!

I had that happen when the outdoor party plates were buy one get one 1/2 off. It was located on the host order packing slip and NOT the guest. Too weird!!
 
I had that happen last week, too, but it was the Tiles Bowls. I assured my host she didn't pay for it, and that it must've been a glitch (there was a customer who ordered them, though.)
 
Looks like "kit" items in inventory are printing on the wrong slip/spot. Odd...if you have examples that you get, report them so they can figure out the solution.
 
It's because the Tiles squares and bowls used to be sold in singles and now they are using up the old packages even though they're sold in sets of 2 now.
 
  • Thread starter
  • #6
DebbieJ said:
It's because the Tiles squares and bowls used to be sold in singles and now they are using up the old packages even though they're sold in sets of 2 now.
Click to expand...

Hey Deb ~ I can understand that...but the "set" is showing up on the Host Order Summary (the page that the host gets with their discount card on it) even though the host didn't order or pay for it...it's the customer's not the host. So the host "thinks" she/he is suppose to get it, when in fact, it's not theirs. It's misleading to the host.

HO Tech Support had me fax in everything...the Host Order Summary, Packing Lists, and the customer (the one who ordered the set) sorting slip. They had no idea this was going on.
 
Kitchen2u said:
Hey Deb ~ I can understand that...but the "set" is showing up on the Host Order Summary (the page that the host gets with their discount card on it) even though the host didn't order or pay for it...it's the customer's not the host. So the host "thinks" she/he is suppose to get it, when in fact, it's not theirs. It's misleading to the host.

HO Tech Support had me fax in everything...the Host Order Summary, Packing Lists, and the customer (the one who ordered the set) sorting slip. They had no idea this was going on.
Click to expand...
Yep, for whatever reason, the "extra" one has been listed on the host's summary for some of my shows too. It is very confusing and they have never notified us or the host that this would happen, so it is something to be aware of. Like Deb said, it has something to do with that they used to be sold individually. I still don't get why they can't list it on the customer's list.
 
I had this happen with a host today. Before I read this thread. We ended up going thru the whole show together. One guest had ordered the tiles squares (and they are still coming in 2 boxes which is confusing) but my host thought that maybe she had ordered them and not gotten them. I had to assure her that I did not order them and she did not pay for them. I thought maybe she was reading the wrong slip to me, but she said it was the host summary page. I guess she was right. I hope HO get this figured out.
 
You know what, I had someone order some tiles stuff on one of my last shows....going to check so I can call the host and explain to her
 

Frequently Asked Questions

What is a Host Order Summary (Packing Slip)?

A Host Order Summary, also known as a packing slip, is a document that outlines the details of an order placed by a host during a Pampered Chef party. It includes information such as the items ordered, their quantities, prices, and any applicable discounts or promotions.

Why did I receive a Host Order Summary that seems incorrect?

There could be several reasons for discrepancies in your Host Order Summary. Common issues include data entry errors, changes in order quantities after submission, or miscommunication regarding the items selected. It's best to double-check the order details and compare them with what was discussed during the party.

How can I resolve issues with my Host Order Summary?

If you notice any discrepancies or issues with your Host Order Summary, contact your Pampered Chef consultant immediately. They can help clarify any misunderstandings, correct errors, and ensure that your order is accurate and complete.

What should I do if my Host Order Summary is missing items?

If your Host Order Summary is missing items, first verify that those items were indeed included in the original order. If they were, reach out to your consultant to report the missing items. They can assist in placing a follow-up order or resolving the issue with the company.

Is it normal for the Host Order Summary to look different from previous orders?

Yes, it's possible for the Host Order Summary to look different from previous orders due to updates in the Pampered Chef system or changes in the format of packing slips. However, the essential information should remain consistent. If you have concerns about the format or content, consult your Pampered Chef consultant for clarification.

You must log in or register to reply here.

Similar Pampered Chef Threads

Missing Charter Host Gift for Grand Opening - Need to Call and Resolve
  • ms_twana
    • Pampered Chef Shows
Replies
11
Views
2K
BlueMoon
Help!! Host Special "Not' Ordered???
  • byrd1956
    • Pampered Chef Shows
Replies
4
Views
2K
Wildfire
Can the Past Host Order an Item for the 60% Off?
  • naekelsey
    • Pampered Chef Shows
Replies
9
Views
2K
raebates
Individual Order - No Past Host Discount?
  • kcjodih
    • Pampered Chef Shows
Replies
8
Views
2K
Brenda.the.chef
How Should a Host Pay for Multiple Orders in P3?
  • pctharper
    • Pampered Chef Shows
Replies
11
Views
2K
ChefLoriG
Mystery Host Show, How to Handle Splitting Rewards?
  • thehaleykitchen
    • Pampered Chef Shows
Replies
9
Views
2K
cheflorraine
soI Am Putting Together an Outside Order Host Packet and a Few
  • emiscookin
    • Pampered Chef Shows
Replies
9
Views
2K
mrshamel3808
Can I Order Fundraiser Items as a Consultant?
  • Tracy99
    • Pampered Chef Shows
Replies
8
Views
2K
BethCooks4U
Submitted a Host Order Without the Host Special
  • jesusluvsu2005
    • Pampered Chef Shows
Replies
2
Views
2K
MaddyandOwensMom
Solving P3 Question: Too Many Past Host Items
  • JackieB999
    • Pampered Chef Shows
Replies
7
Views
2K
pampered1224
Back
Top