No Option for a Return Call From Ho?

[britishchef]

Anyone else find that today? The two times I've called I haven't been given an option to be called back! (And yes, it knew I was a consultant etc)

Up until today I always got that option, even when the wait time was "6-8 mins" etc. Right now it says my wait time is over 30 mins.

 

[pamperedlinda]

I called earlier today and got the call-back option. The recording said it was about a 1 1/2 to 2 hour wait. I think it took almost 4 hours for them to get back to me.

 

[janel kelly]

Thats happened to me before a couple times also. It drives me nuts. I don't know why sometimes they have the call back option and then other times they don't. I just assume they are so busy and don't even want to call me back.

 

[quiverfull7]

I called today too.. said it was a 4 - 5 1/2 hour wait.. I choose NOT to have a call back and to continue... 30 SECONDS LATER I was talking with a live person! I ALWAYS try that now... sometimes it works... sometimes not but hey.. it's worth a shot

 

[ShanaSmith]

I called around 5ish and had the same thing happen, it didn't give me the option of a call back and I waited about 20 minutes before I hung up to finish making dinner. I called back later and got the same thing, so I tried again and picked a different option and got through right away.

 

[nikkijo]

That happened to me the other night as well. I just put my phone on speaker phone and kept it with me.

 

[jrstephens]

I have had this happen a couple of times to me here lately.

 

[gilliandanielle]

I think it depends on what option you choose from the original menu...when I choose "a problem with a show order that has not been shipped or commission adjustment question" I get the call back option, but when I choose the second option (I forget what it is right now!) then I don't get the call back option. I waited on the phone for 45 mins the other day!

 

[agw]

I just placed a call and got the message that there would be a 4-5 hour wait for a call back. There was no way I'd be able to stay on hold for very long - last night I was on hold for 45 minutes - so now I'm just hoping I'm in a convenient spot when they call me back.

I am NOT happy at all with the phone service from the Solution Center. I hope their future budget has an increase for more phone personnell.

 

[nikked]

Y'all are gonna LOVE this!Last night, I had my AD on the phone, and we called HO to resolve an issue with a new consultant's show. She's pregnant (at the last month), and needed to go to bed, so after waiting for over 30 minutes, I let her go, and I sat on hold (obsessive compulsive, I've started this and now I'm going to finish this disorder ). There was no option for a call back, and no notification of how long the hold would be.

After about 15 more minutes, the line rang...AND NO ONE WAS THERE! I could hear OTHER consultants getting customer service, but there was no one on my line.

So I waited...I wasn't about to give up now!

Almost 10 minutes later, someone came on the line. I practically screamed "Please don't hang up!" I was so worried they would realize what they had done and hang up before they got caught. I can only assume she had gone on break, and didn't turn her line off.

It took all of about 3 minutes to resolve, but what an experience!