HO Mistakes Causing Stress? Get Solutions Now - Limited Time to Call!

[lockhartkitchen]

I'm feeling like I'm having to "remedy" so much from HO's mistakes lately. I called from work today to find why my show is on hold (I'm assuming a credit card?), but I can't get through. Show's been on hold since Thursday. Uggh!!

I had a call from client- we're still waiting for replacement lids for ss bowls. first order came with another name/state and wrong item. 2nd time- said they shipped, but never did. We've been waiting since October! Client waited online today, put name on list for call back, never got it. I checked again online-should deliver tomorrow. Finally!!

2 sets of pinch bowls never sent in August? Said were sent out- had them resend and this week I get two mix-n-chops instead!! Uggh! I'm just ordering the bowls myself and I'll sell the mix-n-chops.

I'm trying to take care of my business and keep "putting fires out". My last show had a credit card issue. No phone call or email. It took us 3 weeks to get the products.

This is not making PC look very good. Sorry for the rant. I'm ready to go nuts. I'm limited to times to call since I'm PST. I'm going to have to try again from work and hope a call back happens and it's not when I'm teaching.

 

[Intrepid_Chef]

A week or so ago, I called HO at 7 p.m. and was not offered a callback. I waited on hold for TWO HOURS. The good news is they finally offered me a replacement for a pie plate I'd been going round and round with them over for more than a week.

I now handle 99 percent of my exchanges online. Much less hassle that way ....

 

[janetupnorth]

Julie - Talk to your upline. You have a Sales Manager assigned to you that can get work done at HO for you.Make a list of the issues you've had and what still needs resolution and ask your upline to get it to the Sales Manager for you so it can get settled right away.PC can't fix what PC doesn't know, and if you can't get through, you can't tell them. So, use the means you have and let them know!

 

[gailz2]

ON line adjustments have worked well for me.

 

[The_Kitchen_Guy]

FWIW - the Upper Midwest, including Chicago, is under a heavy winter storm right now. It's been snowing like crazy from south of Chicago to Janet since late last night. They might be shorthanded if people couldn't get into work.

 

[DebbieJ]

Not snow here, KG, but rain turning to sleet to ice. Very treacherous today.

 

[The_Kitchen_Guy]

[shrug] Radar shows the rain east of you in Indiana now with snow over the rolling 'burbs. A guy can't even trust radar anymore. Sigh. [/shrug]