Never Again! Our Terrible Experience at the Hilton

Click For Summary

Discussion Overview

This thread discusses various negative experiences participants had during their stay at the Hilton, particularly focusing on billing issues, room conditions, and check-in challenges.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, expressed frustration over multiple billing errors, including being charged twice for their stay.
  • Another participant shared a contrasting experience, noting they had no billing issues and suggesting that complications arose from room reservations made by others.
  • Several users mentioned experiencing double billing, with some stating that it was eventually resolved.
  • One participant criticized the Hilton for charging for internet access and highlighted poor room conditions, including excessive heat and cleanliness issues.
  • Another participant recounted a chaotic check-in process, where they had to wait for their luggage and faced confusion over room reservations.
  • One participant noted that their room had ants and expressed dissatisfaction with the overall service, stating they would not return to the Hilton.
  • Another participant mentioned that their room was not ready until late, causing inconvenience before an event.
  • Some participants expressed a desire for better management of room assignments and billing to avoid confusion in the future.

Areas of Agreement / Disagreement

Views differ significantly among participants regarding their experiences at the Hilton, with some reporting severe issues while others had no problems at all. No clear consensus emerges.

Contextual Notes

Participants shared personal experiences from a recent event, highlighting the challenges faced during their stay, particularly related to billing and room conditions.

Who May Find This Useful

Consultants who have stayed at the Hilton or are considering it for future events may find these shared experiences relevant.

StacieB said:
We stayed at the DoubleTree down the street from the Sheraton. The rooms had Queen Beds and we very nice. Much cheaper then any conference Hotel. Would Suggest it to anyone.
Click to expand...

I LOVE Doubletree! I will most likely stay at the Hyatt next year because of the convenience, but my second choice would be the Doubletree. I highly recommend that hotel chain year round... (that, and they have awesome cookies at check in!)
 
Brenda.the.chef said:
I LOVE Doubletree! I will most likely stay at the Hyatt next year because of the convenience, but my second choice would be the Doubletree. I highly recommend that hotel chain year round... (that, and they have awesome cookies at check in!)
Click to expand...

That is the best reason to stay at the Doubletree. In my previous job, we did a lot of business with a local Doubletree. They would send over trays and tins of the cookies. I could never get enough!!!
 
I guess my main question would be is it Hilton's fault or Experients? They have been a pain in the arse ever since they took over and for some reason, HO uses them again, and again, and again. Sorry to hear you all had issues at the Hilton. Personally I love the place but I never ran into any of those issues. I did not go this year so, Sorry Terry you had it bad!
 
Didn't think we had any issues with the Hilton - this was the 3rd time I've stayed there - but today, my 3 roomies and I all were charged $37.10 on our credit cards. I can't get a straight answer from anyone....and I've already done my survey!! grrrr.
 
Don't forget to watch your statements for the next few months. Charges can show up as much as 3 months later.
 
  • Thread starter
  • #36
pampered1224 said:
I guess my main question would be is it Hilton's fault or Experients? They have been a pain in the arse ever since they took over and for some reason, HO uses them again, and again, and again. Sorry to hear you all had issues at the Hilton. Personally I love the place but I never ran into any of those issues. I did not go this year so, Sorry Terry you had it bad!
Click to expand...

It's both. Billing issues I'm willing to blame on Experian.

My smoke smelling room when no one in the room is a smoker, the smelly log found in the toilet, wet towels not picked up off the bathroom floor (the sign said that towels left of the floor would be replaced, ones hung up to dry would be left), 24+ hours to fix a broken lamp, rooms not being ready until 7PM when check-in is a 3, those are things I can only blame the Hilton for.

This was not their first conference (there was a NAMI conference going on in that hotel), not thier first conference as a PC conference hotel, nor will it be their last conference. Our issues are things that should NOT happen at a hotel where the bargain rate is $200 a night!!
 

Frequently Asked Questions

What happened during your stay at the Hilton?

During our stay at the Hilton, we encountered multiple issues including unclean rooms, unresponsive staff, and inadequate amenities that did not meet our expectations for a hotel of this caliber.

How did the staff respond to your complaints?

Unfortunately, the staff was not very responsive to our complaints. We reported the issues multiple times, but the solutions provided were either delayed or ineffective, leaving us feeling frustrated and unheard.

Were there any positive aspects of your experience at the Hilton?

While our overall experience was disappointing, we did appreciate the location of the hotel, which was conveniently situated near local attractions. Additionally, the breakfast options were decent, but they did not compensate for the other issues we faced.

Would you recommend the Hilton to others?

Based on our experience, we cannot recommend the Hilton. The lack of cleanliness and poor customer service overshadowed any positives, and we believe there are better options available for travelers seeking a pleasant stay.

What steps are you taking after this experience?

After this experience, we have decided to share our feedback with Hilton's customer service to ensure they are aware of the issues we faced. We are also considering alternative hotel chains for our future travels to avoid a similar situation.

You must log in or register to reply here.

Similar Pampered Chef Threads

Beta Website - Incorrect Customer Credit Card Charged
  • Bren706
    • Pampered Chef Finances
Replies
2
Views
3K
Admin Greg
Why did my old bank cause me so much trouble?
  • babywings76
    • Pampered Chef Finances
Replies
4
Views
2K
ShellBeach
Ot - Po'd at the Company I Am Working for
  • pampered1224
    • Pampered Chef Finances
Replies
2
Views
1K
Brenda.the.chef
Rant State Farm Insurance: Our Frustrating Experience and Warning to Others
  • lesliec
    • Pampered Chef Finances
Replies
12
Views
2K
flemings99
Venting About Citibank: My Frustrating Experience with Closing an Account
  • myinnerchef
    • Pampered Chef Finances
Replies
6
Views
2K
myinnerchef
Room Available at the Chicago Hilton
  • Karen
    • General Pampered Chef Chat
Replies
7
Views
2K
the secret chef
Bank Alert: Unauthorized Charges on Canceled Card from Vienna Hilton 2008
  • fruit76loop
    • Pampered Chef Finances
Replies
7
Views
1K
RebelChef
A Blacklist of Terrible Hosts: Boomer Sooner & Shannon Overstreet
  • Sooner PC
    • Pampered Chef Bookings
Replies
9
Views
2K
bbauman07
Can I Trust a Customer's Check Without Confirming Funds?
  • barbara_anne
    • Pampered Chef Finances
Replies
10
Views
3K
lkbcovington
Need a Room at the Hilton During Your Travel Dates?
  • footballchef
    • General Pampered Chef Chat
Replies
2
Views
1K
sharalam
Back
Top