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Beta website - Incorrect customer credit card charged

Bren706

Senior Member
Gold Member
Mar 21, 2007
2,395
27
Just curious to know if this has happened to anyone else:

I entered a show in the Beta website last night. I have been on beta since the release to Team Leaders. The host used her card to pay for her order, plus 4 others. There were about 20 orders for the show. She called me this morning to tell me that her mother was charged for her own order, plus another $216.29. She had two different pending charges on her bank statement online. I went through the show summary and checked all of the payments, and everything was entered correctly on my side.

I called HO and after speaking with customer service, she told me to have the customer call the Finance Dept. I called and spoke to them myself. They told me that the $216.29 was the correct amount, and I said no. After another minute of digging, I realized that the host's mother's card was charged for those 4 additional payment instead of the host. I do not know how this could have happened because I know I entered it correctly, and it is showing up on my side correctly. The Finance Department is going to correct the host and her mom's accounts accordingly, but they had no answer as to how this could have happened.

I then called and spoke to Tech Support to see if they were aware of any similar problems, and they said no, and that he wasn't really able to see anything after a show has been submitted. gggggrrrrrr!

I am keeping my fingers crossed that this doesn't happen again.
 

monicag

Member
Silver Member
Jan 21, 2012
329
0
That is weird.....I submitted a show last night and hope I don't get any calls. Did you save all the payments each time.....I'm bad about forgetting that and then go back and see they still need payment made. The last 4 digits of the CC on all 4 orders is the correct one on your side? This beta site is driving me crazy!
 
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