I have contacted a customer after making sure I had the credit card correct. They say they want to change their order from the 62.00 order they submitted and only do the 18.00 nylon tools set. (apparently they don't have the money in their account). How do I do this? Do I have to call customer service? Also, this is going to affect my host's sales isn't it? This order had just put her over 400 and now it's going to be under and I've already submitted the whole show? Not sure what's going to happen at this point.