Customer Declined Credit Card and Order

[Symara]

I have contacted a customer after making sure I had the credit card correct. They say they want to change their order from the 62.00 order they submitted and only do the 18.00 nylon tools set. (apparently they don't have the money in their account). How do I do this? Do I have to call customer service?

Also, this is going to affect my host's sales isn't it? This order had just put her over 400 and now it's going to be under and I've already submitted the whole show? Not sure what's going to happen at this point.

 

[nldavis321]

You will need to call HO to change the order and fix the declined card. This will take your show off hold.Yes, it will effect your host's sales. Call and let the host know what is going on. Maybe she will put in an order for something at that price to still get the discounts.Sorry this is happening to you!

 

[Symara]

so i can't call until tomorrow, right?

 

[Symara]

it will take $17.00 to get her back to 400.00 Can I submit another order on to the show through CS?

 

[trps]

Add it to the tool set so the order is changed which they don't normally do but I would think they will have to becausde of the declined CC pay her part through her card and the rest through your pc payment (card or debit)