Need Help With a Package for the Host Can Not Find

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Discussion Overview

This thread discusses issues related to missing packages, specifically cookware orders for hosts, and experiences with FedEx deliveries. Participants share their personal experiences with similar situations and suggest contacting the Home Office for assistance.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant describes a situation where a host's cookware order was not found despite FedEx tracking indicating it was delivered.
  • Another participant shares a similar experience where a package was claimed to be delivered but arrived the next day.
  • Several users mention that contacting the Home Office may help in resolving delivery issues with FedEx.
  • One participant recounts a time when they received an extra box that was delivered to the wrong address and how they resolved it by meeting with another consultant.
  • Another participant notes that they had multiple instances of packages showing as delivered but arriving the following day.
  • One participant shares that their host found a missing box delivered to a nearby street and expresses frustration about having to return an extra box sent by the Home Office.

Areas of Agreement / Disagreement

Views differ on the reliability of FedEx deliveries, with some participants sharing positive resolutions while others express frustration over the delivery process. No clear consensus emerges regarding the best course of action.

Contextual Notes

Participants are primarily consultants sharing personal experiences related to package deliveries for hosts, with a focus on cookware orders and interactions with FedEx and the Home Office.

Who May Find This Useful

This discussion may be useful for Pampered Chef consultants who have experienced similar issues with package deliveries and are looking for shared experiences and potential solutions.

M
milkangel
Messages
713
the host from my last show had orderd a set of cookwear for the special for sept and she got the other orderd items sat and the one box with the cookwear should have been there yeasterday and the fedex traking said it left at the front door but i called her and told her to look but it is not there or by the grauage where ther others were left.
Hopefully tomarrow in day light they find it. But when i talked to her earlyer to day she said nothing about it then but than again we were focesing on a different problem. at the time
 
Last edited:
milkangel said:
the host from my last k show had orderd a set of cookwear for the special for sept and she just got the others on sat and the one box should have ben ther yeasterday and the fedex traking said it left at the frount door but i called her and told hewr to look but it is not there. or by the grauage where ther others were left. :eek:
i also had an experienmce when one box was left on the back of our truck by the shop and that was accros the yard from the house what is up? hopefully tomarrow in day light they find it. but when i talked to her earlyer to day she said nothing but htan again i could not be listening to her and focesing on a different problem. please what should i do?
Click to expand...
That post was really hard to read with all the typos, but don't panic. Call HO in the morning.
 
I was thinking the same thing. I would calm down like Jae said and call HO tomorrow to see what they have to say about it.
 
  • Thread starter
  • #4
but the tracking from fed ex said it was delivered to front door
 
  • Thread starter
  • #5
i am calm but the host is woundering so she can use them
 
Yes I understand but by calling HO they may be able to contact Fed Ex and get them to retrack the package. Maybe even ask the driver exactly where and the time!
 
  • Thread starter
  • #7
has this happen before? to any one?
 
This has happened to me before (and with cookware for a host as well) - Fed Ex claimed it was delivered one day and then ended up being delivered the next.
 
This just happened to me last week...except her whole show was MIA...all 5 boxes.

HO sent her a new one as soon as I called them...they are great about handling that type of thing. All they needed was a new address because they couldn't send the show again to that address.
 
I have had a host get an additional box...FedEx left it at her house & it was NOT EVEN CLOSE to her address. I got the box from the host & called the consultant directly. We met up & she got the box to her host. It was way easier to do that than it was to wait on hold FOREVER with FedEx & have them get involved...it does happen...good luck!
 
I had this happen to me twice last week. Both shows tracking numbers said delivered. They showed up the next day.
 
  • Thread starter
  • #12
The host found her box it was delivered one street over form where she lives. The home office sent a new one but now being she got here i have to send it back. I really want to keep it so now this totaly stinks being i have to send it back. have not called them yet.
 

Frequently Asked Questions

What should I do if my host can't find their package?

If your host can't find their package, the first step is to check the tracking information provided by the shipping carrier. This will give you an idea of where the package is currently located. If the tracking shows it was delivered but the host can't find it, suggest they check with neighbors or their local post office for any held packages.

How can I assist my host in locating their package?

You can assist your host by guiding them through the tracking process. Help them access the tracking link and interpret the information. Additionally, encourage them to contact the shipping carrier directly for more details or to file a claim if necessary.

What if the package is marked as delivered but my host still hasn't received it?

If the package is marked as delivered but hasn't been received, advise your host to wait 24 hours, as sometimes packages are marked delivered prematurely. If it still doesn't arrive, they should check with their neighbors and contact the shipping carrier for further assistance.

Is there a way to replace items if the package is lost?

Yes, if the package is confirmed lost after checking with the shipping carrier, you can work with your host to replace the items. Contact Pampered Chef's customer service to discuss options for replacement or reshipment of the products.

What steps can I take to prevent package issues in the future?

To prevent package issues in the future, ensure that hosts provide accurate shipping addresses and consider using signature confirmation for high-value orders. Additionally, remind hosts to track their packages and communicate any delivery issues promptly.

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