My FedEx Delivery Nightmare: Missing Products & Stolen Packaging

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Discussion Overview

This thread discusses various experiences related to FedEx deliveries, particularly issues with missing products and delays during the holiday season. Participants share personal anecdotes about their shipments, express frustrations, and recount similar situations they have faced.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant describes a situation where their package arrived opened with missing items, expressing concern about notifying guests regarding potential delays in receiving their orders.
  • Another participant shares their experience of a delayed delivery, noting frustrations with the shipping process and the lack of communication from FedEx.
  • Several users mention that they have encountered similar issues with packages being delayed or not delivered as expected, particularly during the busy holiday season.
  • One participant notes that their driver often uses plastic bags for deliveries in inclement weather, indicating a positive experience with their FedEx driver.
  • Another participant reflects on the quality of packaging, suggesting that poor sealing may contribute to issues with lost items during transit.
  • One user recounts a personal experience of retrieving a package directly from the FedEx facility after delays, highlighting operational challenges faced by the local staff.
  • Another participant emphasizes the unpredictability of deliveries in mid-December, attributing it to seasonal staffing and weather conditions.

Areas of Agreement / Disagreement

Views differ among participants regarding the reliability of FedEx during the holiday season, with some expressing frustration and others sharing positive experiences. No clear consensus emerges on the overall effectiveness of the delivery service.

Contextual Notes

Participants are discussing their experiences during the holiday season, which is typically a busy time for shipping services. The nature of their experiences reflects the challenges faced by both customers and delivery services during this period.

Who May Find This Useful

Consultants who rely on timely deliveries for their business may find this discussion relevant, particularly those navigating shipping challenges during peak seasons.

H
heatherbug737
Messages
12
So, my shipment from my Holiday Open House came today. The FedEx guy dropped off the box, rang the doorbell, and got back in his car. I was wondering why he ran off so fast until I saw my box!

It was already opened a bit and when I picked it up to bring it into the house, the box opened all the way! Inside I looked for the packing slip, but no, that was gone, as well as over $150 worth of products! The packing paper and sacks were even gone. Apparently, some FedEx staff member started their Christmas shopping while on the job...

I've called HO and they're expediting the missing products, but I'm dreading calling my guests to tell them they may or may not get their stuff before Christmas, as I know a lot of it was gifts and stocking stuffers.

Has this happened to anybody else?
 
No but you should have had HO get it to you by Christmas! They can 1 day ship it to you. You also might want to file a police report or a complaint with Fed Ex. By the way, my FedEx guy drops and runs all the time.
 
I would have photographed it on the porch if I could.HO probably will automatically O/N the items to you on Monday...the reshipped a box that FedEx lost for almost a week, then magically it reappeared. What a hassle for me to have to return the other boxes and for HO to pay double shipping but they are great at that this time of year!
 
I have a show scheduled to be delivered today but it is still showing that as of 655am it arrived at our local Fed Ex facility and not even showing on truck for delivery!! It is at times like this that I wish Fed Ex delivered for PC on Mondays!!! I already have 2 other orders expected to be delivered on Tuesday!
 
heatherbug737 said:
So, my shipment from my Holiday Open House came today. The FedEx guy dropped off the box, rang the doorbell, and got back in his car. I was wondering why he ran off so fast until I saw my box!

It was already opened a bit and when I picked it up to bring it into the house, the box opened all the way! Inside I looked for the packing slip, but no, that was gone, as well as over $150 worth of products! The packing paper and sacks were even gone. Apparently, some FedEx staff member started their Christmas shopping while on the job...

I've called HO and they're expediting the missing products, but I'm dreading calling my guests to tell them they may or may not get their stuff before Christmas, as I know a lot of it was gifts and stocking stuffers.

Has this happened to anybody else?
Click to expand...

Sorry about your mess, right now I'm a another problem with them & they won't give me a complaint # so I can call. This was a 2nd day delivery that left on the 17th & will not get delivered till at least Monday!! So much for the 24.00 shipping!!!


Tracking number
401658094140

Ship date
Dec 17, 2008


Reference
456343O009701

Destination
NEW ROCHELLE, NY

Service type
FedEx 2Day Service

Weight
4.0 lbs.



Status
Delivery exception




Date/Time

Activity

Location

Details


Dec 20, 2008 4:33 PM

Delivery exception

MOUNT VERNON, NY

Delay beyond our control


8:10 AM

On FedEx vehicle for delivery

MOUNT VERNON, NY




Dec 19, 2008 9:46 PM

At local FedEx facility

MOUNT VERNON, NY




6:39 PM

Delivery exception

MOUNT VERNON, NY

Delay beyond our control


8:14 AM

At dest sort facility

JAMAICA, NY




8:05 AM

On FedEx vehicle for delivery

MOUNT VERNON, NY




8:00 AM

At local FedEx facility

MOUNT VERNON, NY




Dec 17, 2008 7:12 PM

Left FedEx origin facility

ELK GROVE VILLAGE, IL




10:16 AM

Picked up

ELK GROVE VILLAGE, IL




10:09 AM

Package data transmitted to FedEx




New Rochelle is 10 minutes away from Mount Vernon & it did not start snowing till 11:30....how did it wind up in Queens, which is over a bridge & another Bourough!! Now today they couldn't get there either!! hmmmmmm since I called last night & complained...:rolleyes::rolleyes::grumpy: So here I am & still no # to complain. Oh Well....:(
 
momoftwins said:
I have a show scheduled to be delivered today but it is still showing that as of 655am it arrived at our local Fed Ex facility and not even showing on truck for delivery!! It is at times like this that I wish Fed Ex delivered for PC on Mondays!!! I already have 2 other orders expected to be delivered on Tuesday!
Click to expand...

Ditto. Snow is hindering mine. DEc.17 listed as leaving the local hub on a truck. Dec.18- Back at local hub. "Delay beyond our control" Dec.19 left on truck. Evening-back at hub "Delay beyond our control"

Called today and all they can say is "It's coming today before 7 PM". Well I can read that too. It didn't. BAck at hub "Delay beyond our control" Melting to happen on MOnday, so I expect to see the order. Client is getting worried. I don't blame her.
 
Mine was delivered today with plastic bags over both boxes that said "Fed Ex" on them. Not sure if that was from the local office or from my Fed Ex guy that I gave a $15 PC gift certificate redeemable through me for his "great delivery"!
 
pcchefjane said:
Mine was delivered today with plastic bags over both boxes that said "Fed Ex" on them. Not sure if that was from the local office or from my Fed Ex guy that I gave a $15 PC gift certificate redeemable through me for his "great delivery"!
Click to expand...

My driver always wraps in plastic bags if it's rainy or snowy but I never get to see him! I would love to leave him a gift.
 
I wouldn't necessarily blame Fed Ex. The last 3 shipments I received were not taped shut very well, one flap was open on 2 of my boxes, but luckily, everything was there. I think with the holiday rush, the packers aren't being all that careful in closing the boxes or else the cold weather is loosening the tape on the boxes, so it could have easily just fallen out somewhere along the way.:cry:
 
I also had a package (that was a back order) arrive at the Fed Ex facility and was said to be on the vehicle for delivery for 2 days, and then it said special exception, delay beyond our control or whatever....The facility is only open 2 hours in the after noon, (at 4 pm i think) but I happened to have to go to that town in the morning for a dentist appointment and it was after 10 am when i drove by the Fed Ex. I stopped, but everything was locked up. I did notice a van was warming up, and just as I was ready to drive off, my driver came out the door. So I was able to pick up my package and get an explaination. This facility had a part timer that was supposed to go full time, but ended up quitting, so they were short handed (my house is an hour away) and they have had many deliveries and it got too late to make the delivery to my house. On the morning I tallked to the driver, the plane was late in arriving, and they they were still waiting for it... so they had delays. My driver said she could be out delivering til late, but they have to be back in by a certain time, or something like that.
 
I checked the status on my order and Fed Ex still shows "at local Fed Ex Facility" but with NO expected delivery date! I am betting I will not get it until Tuesday!!! UGH!!!
 
I try to remind people that mid-December is iffy on delivery. Between the seasonal help at both the HO shipping department and FedEx, I don't expect the same level of expertise as usual. In addition, you can have weather issues. When people ask, "What's the last day I can order?" I remind them that the "guaranteed delivery" assumes everything goes according to plan. And, well, we all know about best-laid plans . . .
 
raebates said:
I try to remind people that mid-December is iffy on delivery. Between the seasonal help at both the HO shipping department and FedEx, I don't expect the same level of expertise as usual. In addition, you can have weather issues. When people ask, "What's the last day I can order?" I remind them that the "guaranteed delivery" assumes everything goes according to plan. And, well, we all know about best-laid plans . . .
Click to expand...

Rae...I have also dropped those bits of information. I feel bad for FedEx, UPS and USPS this time of year. There is so much volume and our weather here has been relentless...dangerously cold, ice under snow and then MORE snow. I too am expecting a show to arrive on Monday...my new recruit also is expecting her first show on Monday and I'm hoping that all will turn out well, but we know "life" happens. Coming from the travel industry as my former occupation, I can so realate to these poor folks this time of year. It sure can spoil your Christmas spirit at times. It feels like "the hurrier you go, the behinder you get" sort of thing.
 
Well now FedEx shows that my shipment is on the truck for delivery and then it also shows estimated delivery date as tomorrow so not sure if I will get it today or tomorrow. I am hoping for today but am not holding my breath.
 
Just wanted to post an update - I did get my shipment today at 530pm! YEAH!!!
 
Mine has been on the truck and back to the local hub since Dec.17. Our local news said fedex and UPS and US mail were not delivering because of our extreme weather conditions. My other order, to be delivered by Dec.23, still says it is in Chicago, so I'm not hopeful. I hope people understand the weather is beyond anyone's control.
 

Frequently Asked Questions

What should I do if my Pampered Chef order is missing after delivery?

If your Pampered Chef order is missing after delivery, the first step is to check the tracking information provided by FedEx to confirm the delivery status. If it shows delivered but you cannot find the package, check with neighbors or around your property. If you still cannot locate it, contact FedEx customer service to report the missing package and file a claim. Additionally, reach out to your Pampered Chef consultant for assistance, as they may be able to help you resolve the issue.

How can I prevent my Pampered Chef package from being stolen after delivery?

To prevent your Pampered Chef package from being stolen, consider having your order delivered to a secure location, such as your workplace or a trusted neighbor's house. You can also request that FedEx hold your package for pickup at their facility. Installing a security camera or a doorbell camera can deter thieves and provide evidence if a theft occurs. Lastly, consider scheduling deliveries for times when you are home to receive the package directly.

What should I do if my package arrives damaged or with missing items?

If your package arrives damaged or with missing items, take photos of the packaging and any damaged products immediately. Contact FedEx to report the damage and file a claim if necessary. Additionally, inform your Pampered Chef consultant about the issue, as they can assist you in getting replacements for any missing or damaged items. Make sure to keep all packaging materials until the issue is resolved.

Can I get a refund for my missing or stolen Pampered Chef order?

What steps can I take if FedEx is unresponsive about my missing package?

If FedEx is unresponsive regarding your missing package, try reaching out to them through different channels, such as their customer service phone number, online chat, or social media. Document all your communications for reference. If you still do not receive a satisfactory response, consider escalating the issue by filing a formal complaint with FedEx. Additionally, keep your Pampered Chef consultant informed, as they may have additional resources to assist you.

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