Pampered Chef Solution Center: Superior Service for Your Orders | 1733989

[J.Corley]

The Solution Center!

I emailed them about a show that was shipped without bags or a packing list. I was pretty disappointed because I had to use what was left of my collection of bags for her show. Couldn't let her deliver in grocery sacks!

Well they emailed back saying this
Dear Jennifer,

Thank you for contacting The Pampered Chef. We appreciate you bringing this to our attention. What a great show! It must have been difficult to sort through the orders without the packing lists. Your adjustment request has been processed as per your instructions. Your reference number is 1733989. The PC bags are scheduled to ship within two business days. We sincerely apologize for any inconvenience the delay in receiving the PC bags may have caused and appreciate the special service and care you provided to your host.

and I replied with a real heart felt thank you and received this...

Dear Jennifer,

Thank you for taking the time to comment on the services provided by the Solution Center.

Providing quality products and superior service to our customers & Consultants is an essential part of our Pampered Chef business, and our Solution Center staff strives to meet your needs. We truly appreciate your feedback and look forward to assisting you in the future.
WAY TO GO HOME OFFICE!!!!!!!

 

[Shawnna]

Most HO employees do a great job. However, they will sometimes make mistakes...just like the rest of us...and as with all companies there are those who are there just for their paycheck and take no pride in their work. I always send an email when they help me.

As far as bags go, I almost always need a few more than they send. As for the packing slips...I never use them. I use the guest receipts.

 

[BethCooks4U]

I love the packing slips! It's an extra check that you (or HO) didn't miss something and it's great that they say what box to look in.

I love that our company strives to give excellent customer service to our customers and to us! :balloon:

 

[KellyTheChef]

That is great to hear! HO really does rock!

Kuddos to you too for sending them back a compliment!

 

[AnaCash]

Dear [Name],

Thank you for sharing your experience with us. We are so glad to hear that our Solution Center was able to assist you with your recent show. We understand how important it is to have all the necessary materials for a successful show, and we apologize for any inconvenience the delay may have caused. We truly value your support and are grateful for your kind words. Our goal is to always provide quality products and exceptional service to our customers and consultants, and we are happy to hear that we were able to meet your needs. Thank you for being a part of the Pampered Chef family, and we look forward to serving you in the future.

Best regards,
The Pampered Chef Team