Making OOB Calls Pays Off: My Story of Success

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Discussion Overview

This thread centers around the experiences of participants with making out of the box (OOB) calls to customers, discussing their successes and challenges in booking orders and providing customer service. Participants share personal anecdotes about the positive outcomes of these calls and the importance of follow-up communication.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shares a successful experience making OOB calls, resulting in immediate orders from customers.
  • Another participant mentions the low-risk nature of OOB calls, especially on challenging days, as they can simply express gratitude.
  • Several users note that informing customers about follow-up calls at checkout helps them feel more comfortable making those calls later.
  • One participant highlights that OOB calls can prevent potential customer service issues by addressing concerns before they escalate.
  • Another participant recounts a successful call that led to a significant order, emphasizing the value of personal follow-up over mass emails.
  • One participant mentions their director's practice of promising customers a call after product delivery, which has become a routine for them.
  • A few participants express a desire to start making OOB calls, indicating interest in the practice.
  • Some participants seek clarification on terminology related to OOB calls and products, indicating a need for more information.

Areas of Agreement / Disagreement

Views differ on the best practices for making OOB calls, with some participants sharing successful strategies while others express uncertainty or seek clarification. No clear consensus emerges on a single approach.

Contextual Notes

Participants share personal experiences and insights related to customer follow-up and engagement, reflecting a variety of practices within the consultant community.

Who May Find This Useful

Consultants looking to enhance their customer engagement strategies or those interested in learning from the experiences of others in the community may find this discussion relevant.

susanr613
susanr613
Gold Member
Messages
2,010
I've been struggling with bookings, and have pledged to do 3-2-1 no matter what. Well, I am glad I did!

I made OOB (out of the box) calls tonight. One woman was absolutely thrilled with her DCB and was planning on calling me in September to order two more for relatives. Plus, her boss wants to order a medium bar pan. Sooooo...I said that if someone else orders the DCBs and she passes our mini-catalog around the office, she could have herself a little catalog show!

I am sure she would have ordered the DCBs and the bar pan in September, but I'm glad I called and have the chance now to do a catty with her.

I love ending the day with a :D
 
Fantastic! :) I'll have to try some OOB calls, too.
 
  • Thread starter
  • #3
at the very least, they are low/no risk calls if you're having a bad day. you're just saying thanks
 
Way to go!! Gotta love those unexpected things. Another reason to get on the phone. I need to do that more myself!
 
I have started telling all of my customers at check out to expect a call from me after they get their products to find out how they are doing. That way it's easier for me to work up the courage to call b/c they know I will be calling!!
 
Good idea Shawna. It would also make me feel like I have to keep my promise to call.
 
It really does. I have had a lot of people say, "I'm so glad you called, I needed to...". So, I know that I have to keep that promise to call them so I give them good customer service.
 
I really need to start doing these!
 
I think if we do out of the box calls we can avoid many potentially bad customer service situations. The ones where someone calls a few days after the 30 days is up and they want PC to pay for the return shipping. Then the customer gets upset with you because you won't pick up her item from her house and ship it back for her. Oh, and don't you hate to hear someone say at a show that they have this and that in a box that they never use? These calls would prevent this from happening.
 
Today I was a busy bee and was calling to get my calender filled up. Well, called a lady I met a few months ago at a networking event. She had said she wanted to place an order with me, but was thinking about having some sort of multi-vendor show at one point in time but she never scheduled it. Well, happened to call her today at the right time. She stated that another consultant had just e-mailed her the Going Going Gone flyer and since I called her she was giving me her order. Over $60 for one phone call! I feel sorta bad though as I KNOW this consultant but she stated it was fine because she never even met the other consultant and had no clue how she got on her mailing list. It goes to show you though, DON'T just send out e-mails to your customers!!! Follow up with ALL of them with a personal phone call from YOU!!! :)
 
Way to go, Susan! Happy Dance for you!!!

I love OOB calls and the (big) MAC calls- those always result in something! :)
 
smspamperedchef said:
Today I was a busy bee and was calling to get my calender filled up. Well, called a lady I met a few months ago at a networking event. She had said she wanted to place an order with me, but was thinking about having some sort of multi-vendor show at one point in time but she never scheduled it. Well, happened to call her today at the right time. She stated that another consultant had just e-mailed her the Going Going Gone flyer and since I called her she was giving me her order. Over $60 for one phone call! I feel sorta bad though as I KNOW this consultant but she stated it was fine because she never even met the other consultant and had no clue how she got on her mailing list. It goes to show you though, DON'T just send out e-mails to your customers!!! Follow up with ALL of them with a personal phone call from YOU!!! :)
Click to expand...

I need this hammered into my head!~
 
My director was telling me that she tells her customers to be expecting a call from her a few days after their item arrives. She doesn't call with in 7 days, she will give them a free SBRC. She said she only gave away a few before she made it part of her routine.
 
OK, I'm a dork and really new, but what is OOB calling, what is a DCB and what is SBRC. Been trying to figure it out, but I can't put the letters together (except where you said what OOB stands for, but not what it actually is) Sorry I'm lost.
 
  • Thread starter
  • #15
you are really new, not a dork. i am too lazy to type

OOB: out of the box
DCB: Deep covered baker (it's $65)
SBRC: season's best recipe collection

i am still trying to figure out a lot of abbreviations myself!
 
Thank you so much. What is an out of box call?? Just past customers?
 
out of box calling gives you an excuse to follow up with show customers to make sure their stuff is out of the box. but it also gives you a chance to follow up on other things like seeing if they changed their minds about wanting to do show or if they have found they wanted to get more products right away and it's a chance to follow up on recruiting leads.
 
I use PP to remind me when I need to follow up. It keeps me on top of it.
 

Frequently Asked Questions

What are OOB calls and why are they important in direct sales?

OOB calls, or Out of the Box calls, refer to reaching out to potential customers or leads who may not be familiar with your products or services. In direct sales, these calls are important because they help expand your network, introduce your offerings to new audiences, and create opportunities for sales that might not occur through traditional marketing methods.

How did making OOB calls contribute to your success with Pampered Chef?

Making OOB calls allowed me to connect with individuals who were not already in my circle. By sharing my passion for Pampered Chef products and offering personalized recommendations, I was able to build relationships that led to increased sales and repeat customers. These calls helped me establish a strong customer base and grow my business significantly.

What tips do you have for someone new to making OOB calls?

Start by preparing a script or key points to guide your conversation. Be genuine and enthusiastic about the products you represent. Practice active listening to understand the needs of your potential customers. Additionally, don't be discouraged by rejection; each call is a learning opportunity that can improve your skills and increase your chances of success in the future.

How do you handle objections during OOB calls?

Handling objections is a crucial part of the sales process. I recommend acknowledging the objection and asking open-ended questions to understand the customer's concerns better. This approach allows you to address their specific issues and provide tailored solutions. Always remain positive and patient, and remember that objections can be a stepping stone to closing a sale.

Can you share a specific success story from your OOB calls?

One memorable success story involved a call to a woman who had never heard of Pampered Chef. After introducing myself and sharing how our products could simplify her cooking, she expressed concerns about pricing. I listened to her needs and highlighted the value and quality of our products. By the end of the call, she placed a substantial order and later became a loyal customer, even hosting her own Pampered Chef party. This experience reinforced the importance of OOB calls in building lasting relationships.

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