M.a.c Calls or After Products Ship Calls?

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SUMMARY

This discussion centers on the timing of customer follow-up calls in the context of kitchen shows. Participants weigh the effectiveness of making MAC calls immediately after the show versus waiting until the product is delivered. The consensus leans towards making follow-up calls after product delivery, as it allows for personalized feedback and demonstrates genuine care for customer satisfaction. Additionally, some participants prefer to conduct "out of the box calls" approximately four weeks post-show to ensure customers have unpacked their products and to address any questions.

PREREQUISITES
  • Understanding of MAC calls and their purpose in customer engagement.
  • Familiarity with customer follow-up strategies in direct sales.
  • Knowledge of effective communication techniques for customer satisfaction.
  • Experience with timing and frequency of customer interactions post-purchase.
NEXT STEPS
  • Research best practices for customer follow-up timing in direct sales.
  • Learn about effective communication strategies for customer engagement.
  • Explore techniques for conducting "out of the box calls" to enhance customer relationships.
  • Investigate customer feedback collection methods post-purchase.
USEFUL FOR

This discussion is beneficial for new direct sales representatives, customer service professionals, and anyone involved in customer relationship management who seeks to improve follow-up strategies and enhance customer satisfaction.

heat123
heat123
Silver Member
Messages
6,922
Hi, I'm very new and haven't done any kitchen shows just yet. First one will be at the end of the month....

I was wondering who does MAC calls or who waits until the product is delivered to the customers to make your care calls? Is one better than the other? I liked the idea of checking up with them once they received their product to see how they are liking it. But I thought it was courteous also to place a Thank you for attending the show call too. I don't want to do both as I don't want to seem like I am bothering them. Which do you prefer? Or do you all place two calls?

thanks for any suggestions-feedback! :)
 
I'd like to know too....I am in the process of trying to make the phone my "friend" and would like to know which call (or both) that people make.
 
I, personally, do not like doing MAC calls, because I feel like all I am doing is trying to get them to add on to their order and that just doesn't sit well with me.I do "out of the box calls" - I call each customer about 4 weeks after the show to see if they have their products out of the box. :) I answer any questions that they might have ect and usually slip in what the host bonus is for that month. And the guests seem to really appreciate that I have taken the time to follow up with them a month after the show.
 

Frequently Asked Questions

What are M.a.c Calls in Pampered Chef?

M.a.c Calls, or "Make a Connection" Calls, are scheduled calls that Pampered Chef consultants make to connect with their customers after they have placed an order. These calls are an opportunity to thank customers, answer any questions about their orders, and provide additional product information or cooking tips.

What are After Products Ship Calls?

After Products Ship Calls are follow-up calls made by consultants once the customer's order has been shipped. The purpose of these calls is to ensure that the customer received their order, to address any concerns, and to encourage feedback about their shopping experience and the products they received.

Why are M.a.c Calls important?

M.a.c Calls are important because they help build a personal connection between the consultant and the customer. This personal touch can enhance customer satisfaction, foster loyalty, and increase the likelihood of repeat business. It also allows consultants to share additional product knowledge and tips that can enhance the customer’s experience.

How do After Products Ship Calls benefit consultants?

After Products Ship Calls benefit consultants by providing an opportunity to gather feedback, address any issues, and strengthen relationships with customers. These calls can lead to increased customer satisfaction, potential referrals, and opportunities for future sales as customers may be more inclined to purchase again after a positive follow-up experience.

When should M.a.c Calls and After Products Ship Calls be made?

M.a.c Calls should ideally be made within a few days after the order is placed, while After Products Ship Calls should be made shortly after the customer receives their order, typically within a week. Timing is crucial to ensure that the customer’s experience is fresh in their mind and to address any immediate concerns they may have.

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