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M.A.C calls or after products ship calls?

heat123

Legend Member
Silver Member
Sep 7, 2005
6,977
0
Hi, I'm very new and haven't done any kitchen shows just yet. First one will be at the end of the month....

I was wondering who does MAC calls or who waits until the product is delivered to the customers to make your care calls? Is one better than the other? I liked the idea of checking up with them once they received their product to see how they are liking it. But I thought it was courteous also to place a Thank you for attending the show call too. I don't want to do both as I don't want to seem like I am bothering them. Which do you prefer? Or do you all place two calls?

thanks for any suggestions-feedback! :)
 
S

showmehow2

Guest
I'd like to know too....

I am in the process of trying to make the phone my "friend" and would like to know which call (or both) that people make.
 

Marg

Advanced Member
Jan 27, 2005
653
0
I, personally, do not like doing MAC calls, because I feel like all I am doing is trying to get them to add on to their order and that just doesn't sit well with me.

I do "out of the box calls" - I call each customer about 4 weeks after the show to see if they have their products out of the box. :) I answer any questions that they might have ect and usually slip in what the host bonus is for that month. And the guests seem to really appreciate that I have taken the time to follow up with them a month after the show.
 
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