Lost Order and Unpaid Funds - What to Do?

[soccermama]

OY! I got an email forwarded to me getting me in touch with a gal who had placed an order on the school's FUNdraiser in APRIL and she never received her products!!! I looked through P3 and she's not there... I looked through all my orders, and paperwork, and the order's not there!!! I emailed her for more info, including payment info to make sure the payment wasn't processed, since I had no record of the order..... she checked with her bank and her check has not cleared.

So, at least it isn't appearing as if I've taken her money and then not produced the product, right? I've offered to place her order on my next show...

She seemed quite understanding about it, and I hope she really truely does NOT think poorly of me over this. She's a Cookie Lee consultant, too..... and I just checked the guest list of an upcoming host, and there she is, on the guest email list

Is there anything else ya'll think I should/could do? Obviously, if her payment had gone through, I would just replace the products, but since she said her check hasn't cleared the bank, she didn't actually pay, right?

Just looking for thoughts.....

 

[cmdtrgd]

I would give her something small for free for waiting so long - quickut, SB, etc.

 

[Paula R. Lewis]

Another Consultant/friend of mine likes to give away a grill rub. They aren't as expensive as the spice, but it kind of gets them looking at the pantry section, and could lead to repeat business.

Her favorite is the Crushed Peppercorn & Garlic Rub. It can also be used to make a wonderful dip!!

 

[chefann]

That's what I'd do, too. Apologize profusely and give her a little gift when she orders on this next show (if you put the gift on her order it will help out this host). And look around for the check - you can give it back or shred it if you find it so she doesn't worry about it being cashed down the line.

 

[soccermama]

Thanks, ladies!

I have a feeling that the teacher she turned it in with may find it this week as they are cleaning up classrooms....... I never received it. I entered each order as soon as it hit my hot little hands, and I always remember names (maybe not the face to go with the name, but if I've seen or heard a name, I know it....) and this was a new name to me.....

Anyway..... I hope she comes to this upcoming show and I can "make it right" to her then.....