I have a customer who owns a set of the old Generation II cookware, which she received as a wedding gift 7 years ago. One of her lids broke, and she knows that it has a lifetime warrenty. However, she does not have the receipt, and does not know what consultant the pans were bought from. I told her I needed one of those two things, but she said she it didn't make sense that she needed that, since it has a LIFETIME warrenty. I'm not sure what to tell her... we do need a receipt, even if the warrenty is lifetime, right?